Job Description

LOCATION: Cape Town

R HIGHLY NEGOTIABLE PLUS ANNUAL PERFORMANCE BONUS

Our client who has been established in South Africa and investing on behalf of clients and has grown to become one of Africa's largest investment management companies. This company is an investment management firm focussed on building long-term wealth for their clients. The company's primary goal is to achieve long term wealth creation for its clients.

They now seek a manager - retail operations - operations analytics to join their team. Report directly to Exco. Superb, friendly, inspirational manager!

JOB DESCRIPTION WILL INCLUDE BUT NOT BE LIMITED TO:

• You will be required to be passionate about operational excellence and driving change in retail operations in the company retail business;
• You will be required to have experience managing multiple complex projects, as well as leading and developing people and specifically business analysts;
• You will be responsible for providing direction to the team while fostering a culture of continuous improvement, innovation, and operational excellence;
• You will be responsible for the operations analytics roadmap, backlog and working with the stakeholders to ensure that the projects the team takes on consist of elements that add value to our clients and the business. These projects will be strategic in nature spanning across the platform and will largely be aimed improving scale and efficiency for the retail business;
• You will be required to provide direct line management and mentorship to a team of analysts;
• You will be required to assist in prioritising projects to meet the strategic objectives of continuous improvement and tactical business objectives;
• You will be required to prioritise / plan the associated work by assessing scope of projects as well as the business analyst capabilities within the team;
• You will be required to communicate with stakeholders on team progress and provide enough information to allow for informed business decisions;
• You will be required to critically evaluate information gathered from multiple stakeholders and resolve conflicts;
• You will be required to manage the operations analytics roadmap and communicate this roadmap to the team and business stakeholders;
• You will be required to engage with business stakeholders on their product vision, business / client needs and what system enhancements are required to support their needs;
• You will be required to challenge stakeholders on their assumptions of how they envision business and systems processes to work;
• You will be required to communicate with stakeholders on team progress and provide enough information to allow for informed business decisions;
• You will be required to assist in enforcement of project deadlines, and methodologies;
• You will be required to support and drive implementation of projects;
• You will be required to recruit, develop and retain quality staff;
• You will be required to participate in general management of retail operations division.

CORE COMPETENCIES REQUIRED, BUT NOT LIMITED TO:

• You have a keen eye for detail with excellent problem-solving skills;
• You have good conceptual thinking and critical analytical skills;
• You have excellent interpersonal and communication (verbal and written) skills in English;.
• You have initiative, are creative and think out of the box;
• You are organised and have the ability to function well under pressure;
• You have the ability to work in a team with a positive, friendly and respectful attitude;
• You have the ability to get things done, be accountable and self-manage;
• You are flexible, energetic, trustworthy and self-disciplined;
• You have an interest in operational excellence, digital transformation and be willing to learn new skills.

CORE QUALIFICATIONS AND EXPERIENCE:

• You have a minimum of 2 years current, relevant people management experience (with direct reports);
• You have a minimum of 5 years current, relevant business analyst or project management experience;
• You have a reputation of consistent strong performance;
• You have industry experience this would be a distinct advantage;
• You have experience working with the company's retail IT systems - this would be a distinct advantage;
• You have experience working with business analysis frameworks and methodologies;
• You have the ability to multitask across different projects with experience in project management;
• You have experience with stakeholder management and ability to communicate well at all levels throughout the organisation.

You inspire confidence; you are emotionally mature and hard working; you lead by example; you have high standards for yourself and you strive to do the best job you are able every day. Great brand. Superb opportunity - big scope!

Claire Bourquin Recruitment Consultants