Job Description

Business unit, Department, ReportingBusiness UnitCPSDepartmentField ServicesReports ToExecutive: Field Operations (M3)GradeM5Core DescriptionResponsible for ensuring the smooth operations of all the repair and refurbishment processes within the Company, as well as ensuring that all repairs carried out are to satisfactory quality standards. In addition:
a) Ensuring that the various Repair Centres are run effectively and efficiently, aiding in the delivery of the best possible service to our customers;
b) Ensuring the cost effectiveness of the repair centre procedures, conducting regular cost analysis;
c) Standardisation of all Repair Centres;
d) Ensuring the adherence to processes and procedures relating to stock repairs and refurbishment; and
e) Ensuring that all warranty procedures are adhered toKey Deliverables / Primary Functions

• Supplying feedback from a national level with regards repairs and actions to increase volumes.
• Ensuring implementation and adherence to quality standards.
• Ensuring availability of the equipment and tools, including test jigs, required for the actioning of repairs; as well coordinating the purchase and delivery of component, tools and cleaning materials.
• Actively implementing Hi-Tech Centres, responsible for research and development within relevant branches, i.e. Cape Town, Durban and Gauteng.
• Actively driving the 'Carry-In' Repair Centre initiative, thus generating additional income for the Business Unit.
• Creation of relationships with Repair Vendors, ensuring regular meeting attendance.
• Ensuring proper documentation of all workshop processes and procedures (in line with the ISO9000 requirements).
• Efficient monitoring and management of staff productivity

Core Functional Skills & CapabilitiesDecision MakingLeading Teams / Team LeadershipCustomer ServiceAnalytical and Problem SolvingCore Behavioural CompetenciesCulture MatchJob MatchLeading and supervisingDelivering Results & Meeting customer expectationsPlanning & OrganisingCoping with pressures & setbacksWorking with peopleMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma in Information TechnologyOR NQF 4: Grade 12Additional Education -Preferred /AdvantageExperienceMinimum of 5 years' experience in a technical operational role and a minimum of 2 years team leader or junior management experienceOrIf only Grade 12, then 7-years' experience, with 5 years in a technical operational role, of which at least 2-years are on a team leader or junior management levelCertificationsITIL FoundationProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control5 - 10 direct and 15 - 40 indirect reportsLevel of EngagementEngagement will all levels within the organisation, internal and external to the business.Special Requirements / Employment ConditionRequired to travel locally and/or internationallyValid Drivers licenseAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsClient RoamingNon-Billable

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