PLEASE DONT APPLY IF YOU DONT READ, WRITE AND SPEAK MANDARIN AND HAVE TRAVEL AND TOURISM EXPERIENCE


Our client is a leading travel management business with a worldwide presence that specializes in three main areas: inbound and outbound leisure travel, inbound and outbound incentive travel, and inbound and outbound sports tourism.





My client prioritizes its employees and offers various benefits, including medical aid, provident fund, risk benefits, employee wellness programs, fitness offerings, and incentivized earning models. They also have an in-house canteen, tBucks reward system, learning and development opportunities, educational trips, a hybrid working environment, an open-door policy with leadership, and mentorship programs.


KEY RESPONSIBILITIES


Assess client needs in terms of special interests, special needs, and affordability/budget

Quoting of all services requested by clients within the required turnaround time

Reservations of all services requested by clients

Acknowledge receipt of written requests received from agents

Respond to written requests and provide written confirmations

Opening of client files according to my client standards

Loading reservations on Tourplan

Ensure confirmation of services with suppliers

Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations

Arrange Meet and Greets as required

Documentation Management of all Reservations:

Itinerary planning and layout

Compile travel packs for clients

Vouchers

Rooming lists

Filing

Ensure that clients invoiced for all services and invoices provided to clients timeously

Manage payments and Account queries

Book tour guides services as required

Ensure that the best rates are always negotiated and secured with the preferred supplier

Here are the tasks involved in our client servicing:


Evaluate client needs in terms of special interests, special needs, and budgetary constraints

Provide quotes for requested services within the required turnaround time

Reserve all requested services for clients

Confirm receipt of agents written requests

Reply to said requests and furnish written confirmations

Establish client files in line with clients regulations

Enter reservations into Tourplan

Ensure suppliers confirm services

Keep agents updated on reservations, deadlines, payment requirements, and reservation conditions

Make Meet and Greet arrangements as necessary

Manage documentation for all reservations:

Develop itinerary plans and layouts

Compile travel packs for clients

Create vouchers

Prepare rooming lists

Filing

Invoice clients for all services and provide prompt invoicing

Handle payments and account inquiries

Book tour guide services as needed

Secure the most favorable rates with our preferred suppliers

Requirements

Matric / Grade 12

Travel & Tourism qualification would be preferable


EXPERIENCE

A total of three years of professional experience handling group and series bookings in the tourism sector.


REQUIRED SKILLS


Proficiency in written and spoken Mandarin

Ability to comprehend complex and detailed group costing and itineraries

Preferably skilled in Tourplan and its execution

Familiarity with group bookings, quotations, and costings

Proficiency in negotiating with suppliers for availability and rates

Understanding of customers needs and products

Excellent knowledge of South African and regional geography

A strong product and logistical knowledge
Matric certificate. Travel & Tourism qualification. 3-5 years of experience in the Tourism Industry. Knowledge of the Marathon World is essential. Experience with Tourplan is required.