Manufacturing Plant Infrastructure & End User Support Specialist

Eastern Cape, South Africa

Job Description


MINIMUM QUALIFICATIONS

  • Bachelors degree in Information Technology, Computer Science or similar qualification
  • Technical infrastructure and networking qualifications/certifications experience with HPE Aruba equipment an advantage
KEY DUTIES AND RESPONSIBILITIES
  • Perform root cause analysis of major issues and prepare detailed incident reports
  • Deploy hardware, software and services and participate in the acceptance process in coordination with internal corporate stakeholders and in compliance with corporate standards
  • Participate in the management of corporate networks and data centres including LAN, WAN, Routers and Switches.
  • Ensure the day-to-day support of users (software and hardware) and the resolution of incident, Implement changes in collaboration with Corporate Central IT.
  • Escalate incidents to group level when issues cannot be resolved internally.
  • Manage third party companies responsible for maintenance of resources (energy, air conditioning, inverter), security (protection of buildings, and technical installations) and any other ITC services
  • Be the primary contact for interventions on the site's computer equipment and infrastructure, including outside of office hours, if necessary
  • Apply corporate change management standards for interventions on the infrastructure, data centre and servers.
  • Be responsible for IT security including firewalls and antivirus. Ensure the proper use of end-user equipment, in particular compliance with corporate rules and the installation of approved software
  • Carry out periodic audits of workstations to verify that workstations are compliant
  • Participate in the design and implementation of business continuity and disaster recovery plans

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Job Detail

  • Job Id
    JD1351434
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Eastern Cape, South Africa
  • Education
    Not mentioned