Job Description

MARINE CLAIMS ADJUSTERWho we are.American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.Get to know the business.AIG South Africa is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the worlds most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network.About the roleWhat you need to know:This is a highly specialised position requiring strong administration, technical and customer service skills to resolve Marine claims. The role entails resolving claims; coverage determinations, investigation, verification and analysing data to determine entitlement of claims; ensuring claims validity; accurate payments and reserves set up; maintenance of claims files and records; communications with and reporting to brokers as required; and settlement of claims fairly and promptly.Responsibilities: -

• Managing key claims handling; coverage determination, quantum analysis and legal liability assessment, where appropriate and within authority limits.
• Demonstrate a proficient technical claims competence and support the team by providing coaching and support to other members in the team.
• Compliance with the Global Marine Claims Handling best practice guidelines on coverage analysis, reserves, file maintenance, claims data and correspondence.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
• Deliver market leading client service by communicating the claims value proposition and representing the claims team at both internal and external meetings and client functions.
• Identifying and driving operational effectiveness and efficiencies and supporting overseas functions.
• Work with Team Leader to ensure effective vendor and litigation management.
• Close relationship with Underwriting and Client Relationship Management.
• Representing the claims team at both internal and external meetings and client functions.
• Assist the Team Leader with ad hoc tasks in order to fulfil department goals.

What were looking for:

• Graduate - BCom or LLB Degree.

• Marine claims experience preferred.

• Good communication skills, both written & verbal.
• Time management - ability to manage & prioritise workload and diary management.
• Ability to contribute effectively within a team environment.
• Ability to work with claims stakeholders to support claims strategy.
• Knowledge of legal / regulatory and litigation / procedural requirements.
• Knowledge of reinsurance and different structures.
• Experience in assisting Team Management as required.
• Proven track record on assessment and defence of Insured's liability.
• Knowledge of Marine case law.

Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWere committed to creating a culture that truly respects and celebrates each others talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIGs greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .Preference will be given to previously disadvantaged candidates in line with the companys Employment Equity Plan. Specific preference will be given to people with disabilities.Functional Area: CL - ClaimsEstimated Travel Percentage (%): No TravelRelocation Provided: NoAIG South Africa

AIG