Job Description

Marketing Operations Manager

Contract duration: 12 months

Location: Midrand

Role Purpose:

- The Marketing Operations Manager plays a key strategic and operational role in managing and optimizing marketing workflows, processes, systems, and budget tracking.


- This individual will lead administrative and operational marketing support across teams, drive efficiency in project execution, and coordinate cross-functional efforts between marketing, supply chain, and finance teams.


- Responsibilities include ownership of end-to-end campaign operations, cost management, supplier coordination, and reporting to ensure seamless execution and financial accountability.


- The ideal candidate is a proactive problem-solver with experience in marketing operations, project management, and a solid understanding of supply chain coordination and finance administration within a marketing environment.

Key Accountabilities:

Marketing Operations Management:

- Lead all marketing operational processes including campaign briefing, execution tracking, and post-campaign analysis.


- Oversee and optimize usage of platforms like Pipefy, Ziflow, Teams, and SharePoint for effective project management.


- Ensure process compliance and provide training and support on systems and tools.

Workflow and Project Coordination:

- Manage and assign campaign tasks, monitor timelines, and resolve operational bottlenecks.


- Conduct daily check-ins with team members to prioritize tasks and track progress.


- Schedule and lead approval meetings with designers, copywriters, and business stakeholders.

Reporting and Analysis:

- Compile and finalize monthly marketing performance and execution reports.


- Coordinate data collection from internal stakeholders, third-party agencies, and regional teams.


- Develop reporting templates and dashboards for improved campaign visibility and performance monitoring.

Supplier and Finance Administration

:


- Manage supplier relationships including request and review of cost estimates, tracking approvals, and proof of deliveries.


- Oversee invoice processing, ensuring accurate and timely submissions to Finance.


- Track and manage campaign budgets and assist in budget forecasting and reconciliation.


- Ensure all cost-related documents and financial records are filed and accessible for audit purposes.

Supply Chain Coordination (SCM):

- Coordinate with supply chain stakeholders to ensure timely booking and return of stock from service providers (e.g., OpenField).


- Oversee Delivery Request Forms (DRFs), work with Sales and RAM teams for delivery confirmations and issue resolution.


- Monitor inventory of promotional materials and coordinate restocking as necessary.

Digital Asset Management:

- Create, organize, and manage tracked links and QR codes for campaigns (using Adjust, QR Code Monkey, etc.).


- Maintain organized file systems on Teams/SharePoint for easy access and version control.

Sample and Delivery Management:

- Oversee quality review of samples and deliveries, gather feedback, and coordinate follow-ups.

Technical / Professional Qualifications:

Knowledge

:


- Strong understanding of marketing workflows and project management processes.


- Familiarity with campaign execution tools such as Pipefy, Ziflow, Adjust, QR Code Monkey.


- Basic knowledge of procurement, supply chain, and finance administration in a marketing context.

Experience:

- 3-5 years in a marketing operations, marketing project coordination, or related administrative role.


- Proven ability to lead supplier coordination and budget tracking.


- Experience with reporting and cross-functional team collaboration.

Education:

- Bachelor's degree in Marketing, Business Administration, Communications, or relevant field.


- Project Management certification (advantageous).

Core Competencies:

- Excellent organizational and time-management skills.


- Analytical and detail-oriented with strong reporting capabilities.


- Financial acumen related to cost estimates, invoices, and budgeting.


- Strong interpersonal and communication skills to liaise across departments.


- Ability to work independently and drive accountability in a remote/hybrid setting.

Key Performance Indicators:

- Successful coordination and on-time delivery of campaign operations.


- Accuracy and timeliness of monthly performance and financial reports.


- Efficiency in workflow management and team collaboration tools.