Job Description

Immediate placement!A tooling and machinery repair company is seeking a mature, experienced Workshop Technician to take full responsibility for the repairing of welders, power tools, garden machines and generators.Requirements

• Grade 12 or equivalent,

• Must have comprehensive technical knowledge of repairing power tools, garden machines and generator

• Essential diagnostic and problem-solving skills, to find the cause of a fault and patience to trace it.

• Microsoft programmes, i.e. Excel, E-mail; etc

• Experience in After Sales Service is an advantage

• Good communication ability both verbally and in writing (English)

• Drivers license, and own transport would be an advantage

• Fluent in English and Afrikaans

Main duties

• Responsible for providing a positive after-sales service experience to all customers.

• Accountable for handling customer complaints/queries efficiently, ensuring clear communication, written and verbal, on all Returns/Complaints, to all internal
• and external customers

• Maintain a Job Card to record any receipt documents for all returns received for repair

• Investigate all returns failures and liaise with Management/Customers timeously, irrespective of whether the return is conducted as no charge or charge out.

• Administration and control of all documents related to repairs, i.e. Invoicing; GRN and waybills

• Ensure economic feasibility of repair, when such products under warrantee is not feasible to repair consideration must be given to extract good spare parts prior to scrapping products

• To provide telephonic or on-site technical support on all products, either directly with the customer or when asked to do so by customer services department

• To adhere to all company rules, regulations and conditions of work OHSA/CPA

• To produce technical reports on any product as required by management

• Responsible for control of stock holding of common spare parts

• Support Management in the task of ensuring the most profitable and effective running of the repair process

• To conduct (PDI) pre delivery inspection on machines

• Housekeeping - Ensure that workshop is kept clean at all times

Workshop in Brackenfell.Begin your next chapter with your application today!

Performability