Job Description

The purpose of the role is to manage patient appointments and ensure a seamless patient experience. Your primary tasks will include scheduling appointments, answering patient inquiries, and performing various data entry tasks efficiently and accurately.General: This role is an independent contractor role and the successful candidate will be required to work according to Global working hours depending on various Time zonesQualification and requirements:

• Diploma or equivalent is required; a degree or certification in healthcare administration or a related field is preferred.
• CRM systems
• Strong verbal and written communication skills in English; additional language skills are a plus.
• Previous experience in a healthcare setting, such as a medical receptionist or assistant, is preferred.
• Experience in customer service, demonstrating strong interpersonal skills.
• Proven experience in scheduling appointments and managing calendars.
• Attention to detail with excellent organizational skills.
• Problem-solving abilities with strong critical thinking skills.
• Empathy, patience, and the ability to interact compassionately with patients.
• Adaptability to new technologies and changing processes.
• Certification as a medical administrative assistant or in medical scheduling is advantageous.
• Experience with insurance verification is preferred but not mandatory.

RESPONSIBILITIES

• Call Handling
• Data Entry
• Insurance Verification
• Appointment Management
• Clinical Knowledge Application
• Patient Information
• Liaison
• Electronic Records
• Scheduling
• Insurance Data Management
• Medical Record Maintenance
• Procedure Scheduling
• Medical Clearance Confirmation
• Pre-Procedure Calls
• Follow-Up Scheduling

Progressive International