Job Description

Closing Date: 2024-11-28Job Type: PermanentJob Level: SkilledExperience: Between 3 - 5 YearsEE/AA: NoSummaryWe are seeking an experienced Medical Centre Manager in Thoyohandou to oversee the daily operations of a medical facility, ensuring smooth management of building maintenance, customer interactions, and team support. This role requires a proactive leader capable of implementing innovative strategies to enhance customer service and drive business performance.If you are a motivated Manager with a passion for optimizing healthcare environments and leading teams, wed love to hear from you!DescriptionCritical performance areas:

• Evaluate and manage work activities of all admin, nursing, cleaning, gardener and Patient Care Consultant staff.
• Assist, support and guide Team Leaders.
• Managing one's own time and the time of others.
• Maintain computerised record management systems (medical software) to store and process data such as patient information.
• Daily banking, statistics and reports.
• Assist in establishing work schedules, tasks and rosters for staff.
• Maintain effective communication between professionals, staff and patients.
• Maintain and ensure excellent working condition of the health centre.
• Monitor and supervise work done by service providers to ensure adherence to quality standards, deadline dates, compliance as well as to correct errors or resolve problems.
• Investigate and resolve customer complaints by following due process regarding the companys internal processes.
• Customer service employees to ensure adherence to quality standards, deadlines, proper procedures and correcting errors or problems.
• Manage and resolve all staffing issues, including performance evaluations and performance related concerns, as well as monitor the progress thereof.
• Ensure that all maintenance and other contractor duties/work is reported to the head of operations.
• Investigate and facilitate disciplinary enquiries.
• Train new staff.
• Adhere to and ensure compliance to all company policies and procedures.
• Assist in conducting regular inspections of the centre and centre premises.

• Experience in a similar role is essential

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