Job Description

Operations Management1.Daily Operations: Overseeing the day-to-day operations of the medical practice, ensuring that the practice runs smoothly.2.Compliance: Ensuring that the practice complies with South African healthcare regulations, including the Health Professions Council of South Africa (HPCSA) and the South African Department of Health guidelines.3.Facility Management: Managing the maintenance of the clinics infrastructure, equipment, and facilities.Financial Management1.Budgeting and Financial Reporting: Preparing and managing the practice's budget, tracking expenses, and producing financial reports.2.Billing and Coding: Overseeing the billing processes, medical coding, and claims submissions to medical aid schemes.3.Payments: Managing patient payments, reconciling accounts, and ensuring that the practice maintains a good cash flow.Human Resource Management1.Staff Management: Hiring, training, and managing staff, including doctors, nurses, receptionists, and other healthcare professionals.2.Scheduling: Managing staff and physician schedules, ensuring adequate coverage for patient appointments and clinic hours.3.Performance Management: Conducting performance evaluations, addressing staff grievances, and ensuring the team adheres to practice policies.Patient Relations and Customer Service1.Patient Experience: Ensuring a high standard of patient care and handling patient complaints, feedback, and queries.2.Appointment Management: Overseeing the scheduling system for patient appointments to optimize workflow and minimize wait times.3.Confidentiality: Ensuring the confidentiality and security of patient records in line with the Protection of Personal Information Act (POPIA).Information and Technology Management1.Electronic Health Records (EHR): Managing the implementation and operation of electronic health record systems and other practice management software.2.Data Security: Ensuring compliance with data security measures to protect sensitive patient information.Inventory and Supplies1.Stock Management: Ordering and managing medical supplies, equipment, and medications, ensuring the practice is always stocked with necessary items.Vendor Relations1.Managing relationships with suppliers and service providers to ensure timely deliveries and cost-effective purchasing.Strategic Planning and Growth1.Business Development: Developing strategies for growth, expanding services, and improving practice efficiency.2.Marketing: Overseeing marketing initiatives to attract new patients and retain existing ones, including managing the practices online presence.1.Grade 122.Tertiary qualification in medical, nursing, business or administration (an added advantage).3.Experience working in a similar roleHave an interest in integrative medicine or functional medicine.

Careers24