xf0x9fx8cx9f Join Our Team as a Member Success Manager xf0x9fx8cx9fAs Member Success Manager, you will lead on / play a critical role in representing the member in the business and will always champion the best outcome for the member. This will result in member loyalty through effective complaint resolution in the broader EMEA region.Your role involves successfully resolving complaints and escalated complaints as per business requirements and provides the region and operations with support on all aspects of complaint resolution. Through the effective management of key tools and functions in the MX Team, the MS Manager will facilitate clear communication and ongoing support to the business through coaching on open complaints, ensuring member focused resolutions are being delivered. This will result in an increase in member loyalty through effective complaint resolution within the AMEA region.You will work closely with Operations, Proposition, Product and Global CX on turning dissatisfied members into loyal advocates of the concierge service.Key ResponsibilitiesThe information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.Role model in our Ten 2030 Principles: Put Members First, The Best Idea Always Win, Be Bold and Audacious, have a Global Mindset, Collaboration Take us Further, Be Accountable, Run Brilliant Meetings, Be Pioneers and Take it to The Moon - plus- Tenxe2x80x99s Values.Service Delivery
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.