Job Description

Closing Date 2024/07/26
Reference Number MMH240215-2
Job Title Membership Assistant
Position Type Permanent
Role Family Client Services
Cluster Health Solutions
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Eastern Cape
Location - Town / City Gqeberha
IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.
Role PurposeTo verify and accurately process membership applications and member record updates in accordance with business rules, policies and procedures.
Requirements

• A National Senior Certificate is essential (Mathematics or Mathematical Literacy as a Grade 12 subject is advantageous)
• Tertiary qualification in business / office administration or related is desirable
• 1 - 2 Years experience as an Administrator / Data Capturer or equivalent is essential
• Experience in a client services environment would be an advantage
• MS Office / 365 proficiency is essential

Duties & Responsibilities

• Apply and enforce membership rules and mandates of the schemes, including eligibility and underwriting criteria, to ensure compliance and prevent financial risks associated with incorrect membership information.
• Capture and maintain precise and up-to-date membership details in alignment with departmental standards.
• Print and distribute membership welcome packs and cards according to weekly schedule.
• Resolve queries from members, employer groups, service providers, and the schemes promptly and professionally, fostering client retention and positive relationships.
• Contribute to meeting Service Level Agreement commitments by adhering to schedules, occupancy requirements, and delivering quality service to both internal and external stakeholders.
• Continuously develop expertise in professional, industry, and legislative knowledge to stay updated with relevant practices and contribute positively to change initiatives.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders to facilitate effective communication and cooperation
• Identify and recommend opportunities to enhance cost-effectiveness and increase operational efficiency within the membership administration area.
• Provide input into risk identification processes, communicating recommendations for risk mitigation in the appropriate forums.

Competencies

• Communication skills (written and verbal)
• Interpersonal skills
• Time management skills
• Checking skills
• Data entry skills
• Problem solving skills
• Quality assurance skills

PolicyWe are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan