Job Description

As the Merchant Operations Lead for South Africa and Kenya, you will play a key role in shaping and executing the strategy for merchant quality, onboarding, growth, education, and compliance across Sub-Saharan Africa (SSA). You'll lead a team of operations and logistics managers and analysts, ensuring our restaurant and retail partners have the best possible experience on Uber Eats. Your work will directly impact the platform's success by driving operational excellence, optimizing processes, and collaborating with cross-functional teams to scale merchant operations efficiently.This is a high-impact leadership role in a fast-paced, dynamic environment, offering the opportunity to shape the future of Uber Eats in SSA.What You'll Do

• Define and execute the Merchant Operations strategy for SSA, ensuring alignment with business objectives and driving long-term success.
• Champion merchant quality and growth, key pillars of Uber Eats' strategy for 2025 and beyond.
• Develop scalable processes to enhance merchant experience, from onboarding to performance optimization.
• Leverage data-driven insights to influence decision-making, improve merchant operations, and optimize processes.
• Lead strategic projects with cross-functional teams (Partner Management, Product, Support, Policy, and Legal) to enhance merchant engagement and operational efficiency.
• Engage with key internal and external stakeholders, ensuring alignment and clear communication of goals, updates, and results.
• Coach, mentor, and grow the Merchant Operations team, fostering a culture of collaboration and high performance.

What You'll Need

• 7+ years of experience in business consulting, operations, supply chain & logistics, banking, or a similar field, preferably in high-growth or tech-driven environments.
• Strong leadership skills, with a proven track record of managing high-performing teams and driving results.
• Excellent stakeholder management, problem-solving, and execution capabilities, with the ability to influence across multiple teams.
• Data-driven mindset, with strong analytical and critical-thinking skills to interpret complex data and drive strategic decisions.
• Proven project and program management experience, with the ability to manage multiple initiatives in a fast-paced, evolving environment.
• Exceptional communication skills, with the ability to present insights and recommendations clearly and persuasively to senior leaders.
• A collaborative and entrepreneurial mindset, eager to innovate and create impact in a dynamic marketplace.

Preferred Qualifications

• Honours or master's degree in business, economics, engineering, or a related field.
• Experience managing large teams and fostering a strong team culture.
• Experience working with senior executives or C-suite leaders in a global organization.
• SQL experience is an advantage.

Why Join Uber?At Uber, you'll work in an inclusive, fast-moving, and innovative environment, where you'll have the opportunity to grow, lead, and make an impact in one of the most exciting industries. We offer competitive compensation, flexible work options, and world-class benefits to support your well-being and professional development.Learn more about our benefits here: .We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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