Job Description

CAREER OPPORTUNITYSantam's Claims department has a position available for Merit Desktop Assessor (Non- Motor) based in Hill on Empire, Gauteng.ABOUT THE ROLEThe Merit Nonmotor Desktop Assessor for Merit Desktop Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel.KEY RESPONSIBILITIES

• Ability to balance claim investigations with treating customers fairly (TCF)
• Working within a team environment to identify and tackle fraudulent claims as well as assessing and verification of Desktop Non-motor claims
• Handling a portfolio of suspected claims which would encompass all types of fraud
• Conduct a Merit and quantum claim validation for non-motor claims
• Identify fraud indicators and gathering information
• Validating policy coverage and decide the appropriate action
• Case ownership to deal with claims from beginning to end
• Accountable for all claim interactions directly with the client/broker.
• Ensures that the claim is handled efficiently.
• Communicate the process from the start of the claim and act as contact person if the client needs more information.
• Monitoring of work load and keep within the required SLA Turnaround times.

QUALIFICATIONS AND EXPERIENCE

• Grade 12/ Matric Certificate
• National Diploma/University Degree/Short-Term Insurance qualification
• Strong Short Term Insurance Investigations experience
• 3 - 5 years non motor short term claims experience

SKILLS

• Merit Investigation of Non-motor Claims
• Administrative and Merit examination
• Insurance knowledge - Short Term
• Computer skills
• Quality management

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Flexibility
• Initiative
• Customer Service Consultant

ABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Santam