Job Description

Microsoft Centric Tier 1 Technician (JB4059)
CBD, Cape Town
R20 000 per month, plus shift allowance
Duration: Permanent

Overview
Our client, a leading provider of Managed IT, Cloud, and Security Services, is seeking a skilled Junior IT Technician to join their team in Cape Town, on a shift rotation. The ideal candidate will possess a strong understanding of hardware, applications, and software, along with at least 2-3 years of support experience. They should have technical expertise in areas such as Microsoft Office 365, Azure, VMWare, HyperV.

Important Note: It is of utmost importance that qualifying candidates are willing and comfortable to work both day and night shifts interchangeably.

Minimum Requirements:
Bachelor's degree in information technology or related field is a plus.
Proficiency in Microsoft Office 365 and experience with servicing certificates.
At least 3 years of support experience
Strong technical and product knowledge, including hardware and software components.
Sound understanding of network connections and functions.
Excellent interpersonal skills with the ability to build relationships with clients and colleagues.
Effective communication skills, both written and verbal, to interact with clients and convey technical information clearly.
Proactive problem-solving abilities and a customer-centric approach.

Duties and Responsibilities:
Process client requests and resolve incidents promptly to ensure optimal infrastructure functionality.
Ensure hardware, desktop, network, application, and connectivity functionality for clients.
Collaborate with third-party service providers to address and resolve issues as required.
Maintain functional network and infrastructure for clients.
Perform regular network and infrastructure maintenance tasks to ensure stability and performance.
Ensure timely closure of support tickets and effective communication with clients throughout the resolution process.
Strive for optimal Business Service Continuity (BSC) performance by proactively identifying and addressing potential issues.
Focus on achieving high levels of client satisfaction through exceptional service delivery.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested at a later date.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Kontak Recruitment