Job Description

Mid-Level Desktop/Site Support Technician (JB4159)
Edenvale, Gauteng
R20 - 25 000 CTC per month
Permanent

We pride ourselves on delivering exceptional services to our clients, and our team plays a crucial role in achieving this goal. We are currently seeking a dedicated and skilled Mid-Level Desktop/Site Support Technician to join our team in Edenvale permanently on-site. As a Mid-Level Desktop/Site Support Technician, you will be responsible for providing technical support and assistance to end-users on-site. This role requires a strong understanding of Windows server and desktop environments, Office 365 applications, and basic networking concepts. You will work closely with the IT team to ensure the smooth operation of IT systems and contribute to the overall efficiency of the organization.

Minimum Requirements:
2 -3 years experience in a desktop support role, preferably in a mid-level capacity
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional)
Strong knowledge of Windows server and desktop operating systems
Proficiency in Office 365 applications and administration
Basic understanding of networking principles and protocols
Excellent problem-solving skills and attention to detail
Effective communication skills, both verbal and written
Ability to work independently and as part of a team in a fast-paced environment

Duties and Responsibilities:
Provide desktop support to end-users on-site, resolving technical issues promptly and effectively
Install, configure, and maintain Windows server and desktop operating systems
Manage Office 365 accounts, including troubleshooting and user support
Assist with basic networking tasks such as TCP/IP configuration, DNS management, and troubleshooting network connectivity issues
Respond to IT support tickets and service requests promptly, ensuring SLAs are met
Collaborate with the IT team to implement system upgrades and improvements
Document technical procedures and maintain accurate records of IT assets and configurations
Participate in IT projects as required, providing technical expertise and support

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Kontak Recruitment