Job Description

Job Summary SCOPE OF THE ROLE Onsite-based representative on customer sites in the specific region as specified above To have a strong and broad high-level knowledge of the mining systems and mine safety deployed. To work with the Area Site Supervisor / Account Manager to ensure the efficient support of mining safety systems onsite. To provide site-based system support to the customer and deploy new and upgraded systems at customers' mine sites. To do basic troubleshooting and configuration of system software and computer operating systems. Manage with the Area Site Supervisor the Salesforces Support tickets in the region KEY RESPONSIBILITIES Hands-on hardware troubleshooting experience - Actively work on the hardware support that is required on-site to maintain the client's everyday needs. Knowledge of reading and understanding hardware schematics and other technical manuals and procedural documentation Support and maintain Basic software (Troubleshoot system issues) Execute onsite system installation efforts Escalation of support issues requiring other stakeholders' input to resolve issues, specifically the relevant Mining Services or supporting team's representative Regular reporting of current support issues, including updates on status and resolution methods Utilizing relationships developed with customers and other contacts to advise the Mining Services Team of potential issues affecting customers as well as other opportunities for our company Representing us in a helpful, professional, and courteous manner always Maintain, enhance, and adhere to documentation and reporting standards, systems, and processes Compliance with Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others EDUCATION BACKGROUND Education: Minimum high school diploma, higher technical trade desirable Previous experience as a site Hardware Technician. (Highly Desirable) A minimum of 5 years of experience in the Mining Environment A minimum of 2 years of experience with Mine Safety Solutions (Highly Desirable) Previous experience working with onsite technical teams (Highly Desirable) Fluency in English. TRAVEL This is an onsite position that will based at the client mine site Vehicle will be provided for daily site activities SKILLS AND EXPERIENCE Proven Hardware Field Service experience Ability to troubleshoot, test, repair, and service technical equipment Strong prioritizing and time management skills when instructions have been given by the Site Area Supervisor. Experience with the application of technology in a harsh industrial environment. Good analytical skills to diagnose problems quickly and excellent customer service skills. Experience in customer-orientated environments. Knowledge of general network infrastructure and configuration and relevant technical experience. Ability to liaise with mining customers in an empathic and technically effective manner. Ability to work well within a team as well as independently

Oxyon Human Capital Solutions

8 Helston Road, Newredruth

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