Mis Analyst

Centurion, Gauteng, South Africa

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CRM Data Management

Regularly review and analyse CRM data to ensure accuracy and integrity.
Identify and rectify data inconsistencies or errors.
Generate and distribute reports on CRM performance, service trends, and departmental KPIs.
Develop strategies to improve CRM workflows and align with departmental objectives.

Data and Process Improvement

Analyse operations and market trends to identify opportunities for workflow improvement and enhanced customer interactions.
Study competitor activities to inform strategic decisions and recommend enhancements.

Reporting and Documentation

Prepare and maintain detailed records of departmental activities, including service reports, CRM updates, and team performance metrics.
Compile monthly reports with recommendations and updates on relevant KPIs.

Team Monitoring and Assistance

Oversee and guide daily activities of team members in the after-sales department to ensure processes and quality standards are met.

Requirements:

Minimum 3 years of experience in an after-sales service or customer service environment, understanding of warranty processing or technical support in a related industry is preferred.
Prior experience with CRM systems and data management - essential.
Proven track record with leading a small team.

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