Job Description

Modern Workplace Operations ManagerAcacium GroupWoodstock, Cape TownFull Time, PermanentUnlock your potential:Are you ready to lead a dynamic team and make a significant impact on a global scale? Join our Global Technology Operations function as a Modern Workplace Operations Manager!This is an exciting opportunity where you'll manage and support a team of Modern Workplace Engineers at all levels, monitoring KPIs and SLAs to ensure the wider business are recieving quick but exceptional customer service.You'll collaborate with other management teams to effectively support the Cape Town Tech Hub and oversee the implementation, configuration, and ongoing management of Microsoft 365 technologies, including Azure AD, Intune, SharePoint, Teams, and Exchange Online. Your responsibilities will also include managing licensing and permissions within the M365 platform, supervising the deployment of new vendor patches, operating systems, and software releases, and designing and maintaining SharePoint environments for streamlined document management and collaboration. If you're passionate about technology, leadership, and driving global initiatives, this is the perfect opportunity for you to shine!Acacium Group is a leading healthcare delivery partner. We combine access to workforce, technology and sector expertise to increase the sustainability of the global healthcare system from early-stage clinical research, to acute and palliative care.Every day you willxe2x80xa6

• Effectively manage a Modern Workplace team, managing KPIs and SLAs to ensure tickets are resolved quickly and efficiently
• Manage and report on all Acacium owned hardware, ensuring trackability and ownership is maintained throughout its life cycle
• Work with vendors to ensure printer hardware estate is effectively managed and printer usage is monitored
• Ensure we're utilising the latest features of Office 365 and available collaboration tools, ensure integration is achieved where possible with all O365 apps
• Work on technical projects/operational support tasks for management or sponsors
• Draft reports and make recommendations to managers and project sponsors

Whats in it for you?We offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Focus on developing your skills and your career - we give you the tools, guidance and support, helping you to be successful in your career
• Unrivalled career opportunities that come from being part of a global group made up of healthcare, staffing and life science brands
• Regular events and incentives, both locally and group wide
• Employer contribution towards medical aid
• Subsided transport

Join us and make a difference:If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.Join us and play a key part of shaping the future of society and improving peoples lives!To thrive in this role, you must have...

• Indepth experience in Microsoft 365 technologies; Azure AD, Intune, SharePoint, Teams, Exchange Online
• Experience managing a team including 1:1s, performance reviews, KPIs etc
• Experience providing up to 3rd line support to users
• Excellent customer service skills

Employment Equity:
The Companys approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.Registered office address:9 Appold Street, London, EC2A 2AP.Registered in England and WalesICSG Ltd trading as Acacium GroupCompany registration number 7268397

Acacium Group