Job Description

OPPORTUNITYWe are seeking a highly motivated and experienced Assessor Manager for Motor Coastal Region in Santam Broker Solutions to oversee the day-to-day operations of our Automotive Assessment Department.WHAT WILL YOU DOThe successful candidate will be responsible for managing a team of Auto Assessors, ensuring that they are delivering high-quality assessments in a timely and efficient manner, as well as managing the performance and development of staff. Additionally, the Manager will be responsible for managing and developing relationships with insurance brokers.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage and oversee the daily operations of the assessment team, with a focus on automotive assessments,ensuring that targets are met and assessments are delivered in a timely and efficient manner.
• Manage and develop the performance of the assessment team, providing regular feedback, coaching, andtraining to ensure that staff are delivering high-quality assessments and meeting performance targets.
• Ensure that assessments are completed to a high standard and in accordance with company policies andprocedures.
• Work closely with other departments to ensure that assessments are delivered to clients on time and to theirsatisfaction.
• Manage and develop relationships with clients and insurance brokers, providing regular updates and managingany issues that arise.
• Develop and implement processes and procedures to ensure the smooth running of the assessment process.
• Conduct regular audits of assessments to ensure quality and compliance.
• Manage the budget for the assessment department, ensuring that resources are allocated effectively.
• Stay up to date with industry developments and changes in regulations, and ensure that the company iscompliant with all relevant requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in business, finance, automotive engineering, or a related field.
• At least 5 years of experience in operations management, preferably in the insurance industry, with a particular focus on automotive assessments.
• Experience managing a team of assessors or similar professionals, with a particular focus on automotive assessments.
• Experience in staff management, including performance management and staff development.
• Experience in budget management and resource allocation

SKILLS AND KNOWLEDGE

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, insurance brokers, and colleagues.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Knowledge of insurance industry regulations and requirements.
• Familiarity with automotive engineering principles and terminology.
• Ability to work well under pressure and manage multiple tasks simultaneously.

WHO WE ARESantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified,expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number ofemerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of InsuranceGood and Proper. We're about people. People drive our business so it follows that we want to recruit the best peoplepossible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achievea diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of thedemographics of our society. In achieving our employment equity goals we give preference to applicants from thedesignated groups in alignment with the Divisions Employment Equity targets.

Santam