Job Description

, a division of takealot.com, is looking for a highly talented Senior Operations Associate to join our team in Cape Town.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!Think you've been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here's your chance.

This position reports to the Operations Manager of Mr D.Key ResponsibilitiesOperational Excellence and Process Optimization:

• Actively manage and oversee daily operations within specific departments of Mr D, such as order fulfilment, delivery logistics, and customer service, to ensure smooth and efficient service delivery.
• Develop, implement, and continuously update operational procedures aimed at improving the speed, accuracy, and reliability of the Mr D delivery service.
• Lead initiatives to systematically analyze performance data from various aspects of the business, including delivery times, customer satisfaction scores, and operational costs.

Data Analysis and Process Innovation:

• Champion innovation in operational processes by identifying and implementing cutting-edge solutions that address customer-facing operational challenges and reduce inefficiencies.
• Utilise data analytics to generate actionable insights, focusing on improving customer experience and streamlining operational workflows.
• Collaborate with cross-functional teams to analyse performance data across various business verticals, identifying bottlenecks and areas for improvement, and devising innovative solutions to enhance overall operational effectiveness.

Team Collaboration and Support:

• Act as liaison with our partners, share insights, and collaborate on strategies to enhance product availability and quality. Address any concerns or challenges promptly to maintain strong, productive relationships
• Provide feedback and insights to our Product Team from both customers and partners to help refine and develop features that enhance the user experience and operational efficiency.
• Manage and resolve payment transaction issues, ensuring a smooth transaction process for customers.
• Oversee the investigation of order discrepancies and the compilation of reports on operational inefficiencies and customer complaints, contributing to a culture of continuous improvement.
• Directly supervise and mentor junior operations team members, fostering a team environment that encourages growth and development.
• Provide leadership and guidance, especially during critical situations that require swift action outside of regular business hours.

Emergency Management:

• Proactively manage operational emergencies and system failures, ensuring minimal disruption to business operations. This includes being prepared to address emergencies during business hours after 5pm and during weekends, ensuring round-the-clock operational resilience.

Attributes

• Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights.
• Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes.
• Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication.
• Exhibit leadership and team management qualities with the ability to mentor, guide, and inspire junior team members.
• Strong communication and collaboration skills for effective collaboration with internal teams and stakeholders.
• Strong team player, indicating the importance of collaboration and mutual support within a team setting.

Qualifications & Experience

• Relevant bachelor's degree in commerce, engineering, finance or related field. A master's degree in the relevant field is an advantage.
• At least 3-5 years of experience in operations, particularly in e-commerce, logistics, supply chain, or a related fast-paced industry.
• Strong experience in using data analytics to inform operational decisions and improvements.
• Proficiency in analysing performance metrics and translating them into actionable insights.
• Experience in managing operational emergencies, including readiness to address issues during after-hours and weekends.
• Experience in roles that require a strong focus on customer satisfaction, with a proven ability to improve customer-facing operations.
• Knowledge of SQL or Python is advantageous

Let's talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren't fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?If you meet the above you are an Extraordinary Mind. Apply today!!Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preferenceApply for this Job

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