Job Description

Priorities and process accurate customer orders and requests
Investigate and resolve customer queries. This will include assisting customers who may have receive their orders late, have received the wrong product or have received faulty products whist ensuring timely solutions
Telephone call answering and responding to emails/online chat in a professional and courteous manner, reflecting the company brand ethos
Ownership of any escalated issues regarding delivery or collection, following up with the customer and logistic partners to ensure a fast resolution
Represent the brand. As the voice of the company, you’ll always provide an engaging, positive, vibrant, and extraordinary customer experience.
Follow up with customers when necessary to ensure an outstanding experience is provided during the customer’s journey.
Critical thinker and problem-solving skills
Providing pro-active solutions
Experience in an Administrator role within a retail environment
Highly organized with great attention to detail
 
Qualifications and Education Requirements
Mathematics
Minimum of 2 years’ working experience as Customer Aftercare Agent or similar position.
 
Preferred Skills
Ability to follow procedures and regulations
Ability to remain calm in a stressful situation
Fluent in English
Delivery of high service level to customers
Experience working under pressure and to targets
 
 About the Position:
Hours of work: 9 to 7
Salary: Market Related and commensurate with applicants past work experience and skill level
Position: Full time / Permanent
Position Location: Houghton, Johannesburg Gauteng
Remote Work: No
 
How to apply
To proceed with your application please follow the below instructions.
Please complete the online application form by following the below link.
    https://forms.office.com/r/3WTQwm1AkL


You will need to send the following supporting documents via email to jobapplications@msaos.co.uk as per the instructions given within the online application form.
A copy of your ID Document
A professional CV in PDF Format
A copy of your Matric Certificate
All Tertiary Educational Transcripts if available
Any Relevant Professional or Educational Certificates or Diplomas obtained
Voice note - 1 min in length. Describing a bit more about yourself and why you are suited for the role for which you are most suited and applying for.
 

Skills Required