Job Description

Accurately capturing and processing customer details
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible
Create better modes of operations to make customer service easier for both your team members and customers
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
Telephone call answering and responding to emails/online chat in a professional and courteous manner, reflecting the company brand ethos
Represent the brand. As the voice of the company, you’ll always provide an engaging, positive, vibrant, and extraordinary customer experience.
Observe performance of team members to identify their strengths and weaknesses, work on mitigating those weaknesses and amplifying their strengths
Serve as the middleman between the organization and the customer service team members to ensure smooth communication and settling of grievances that may arise in the course of work
Critical thinker and problem-solving skills
Providing pro-active solutions
Strong administrative skills
Highly organized with great attention to detail
 
 
 
 
 
 
 
 
 
 
 
Qualifications and Education Requirements
Mathematics
Minimum of 2 years’ working experience as Customer Aftercare Agent or similar position.
Graduate


 
Preferred Skills
Ability to follow procedures and regulations
Ability to remain calm in a stressful situation
Fluent in English
Delivery of high service level to customers
Experience working under pressure and to targets
Showcase good leadership skills
Ability to multitask
Must be results oriented
 
 
 About the Position:
Hours of work: 9 to 7
Salary: Market Related and commensurate with applicants past work experience and skill level
Position: Full time / Permanent
Position Location: Houghton, Johannesburg Gauteng
Remote Work: No
 
 
How to apply
To proceed with your application please follow the below instructions.
Please complete the online application form by following the below link.
    https://forms.office.com/r/3WTQwm1AkL


You will need to send the following supporting documents via email to jobapplications@msaos.co.uk as per the instructions given within the online application form.
A copy of your ID Document
A professional CV in PDF Format
A copy of your Matric Certificate
All Tertiary Educational Transcripts if available
Any Relevant Professional or Educational Certificates or Diplomas obtained
Voice note - 1 min in length. Describing a bit more about yourself and why you are suited for the role for which you are most suited and applying for.
 

Skills Required