Job Description

This is a desk-based role located in our Johannesburg Office. The successful candidate will be able to elevate company standards and provide excellent customer service and support. Full comprehensive training will be provided.
As a member of our Unified Communications Provisioning & Support Team, you will primarily be responsible the provisioning of our wide range of Telecommunications products and services including:
Hosted Telephony – Asterisk knowledge is advantageous
Connectivity (broadband)
Unified Communications
Phone Lines – VoIP and Cellular
 
Overview of Key Responsibilities, Tasks and Activities:
Fault diagnosis and efficient management to resolution
Establish customer requirements and assess their needs through to implementation.
Escalating queries and concerns where necessary
Liaising with suppliers
Provisioning products and services
Troubleshooting
 
Required Skills and Abilities:
Ability to multi-task and work under pressure
Support or Customer service experience within the telecommunication sector.
A desire to work as part of a global team to generate fresh and innovative ideas.
High attention to detail
Effective organisational and communication skills
Good telephone manner
Hold all work-related information and materials confidential.
 
 
 
Qualifications and Education Requirements
Technical Support training
Matric with Mathematics
 
 
 About the Position:
Hours of work: 9 to 7
Salary: Market Related and commensurate with applicants past work experience and skill level
Position: Full time / Permanent
Position Location: Houghton, Johannesburg Gauteng
Remote Work: No

How to apply
 
 
To proceed with your application please follow the below instructions.
Please complete the online application form by following the below link.
    https://forms.office.com/r/3WTQwm1AkL


You will need to send the following supporting documents via email to jobapplications@msaos.co.uk as per the instructions given within the online application form.
A copy of your ID Document
A professional CV in PDF Format
A copy of your Matric Certificate
All Tertiary Educational Transcripts if available
Any Relevant Professional or Educational Certificates or Diplomas obtained
Voice note - 1 min in length. Describing a bit more about yourself and why you are suited for the role for which you are most suited and applying for.


 

Skills Required