Job Description

 
Role and Responsibilities


Answering incoming calls in a professional and courteous manner on behalf of clients as a virtual PA. This involves taking caller details and messages regarding various enquiries, requests and appointments in an efficient manner.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Customer-facing client representation. As the voice of the company, you’ll be required to provide an engaging, positive, vibrant, and extraordinary customer experience.
  Investigate and resolve customer queries. This will include assisting customers who may have receive their orders late, have received the wrong product or have received faulty products whist ensuring timely solutions 
Ownership of any escalated issues regarding delivery or collection, following up with the customer and logistic partners to ensure a fast resolution.
Critical and solution-oriented thinking.
Highly organized with great attention to detail.
 Providing pro-active solutions  
Qualifications and Education Requirements
· Mathematics
· Minimum of 2 years’ working experience as Customer Aftercare Agent or similar position.
Preferred Skills
Fluency in English
Excellent written and verbal communication skills
Punctuality
Computer literate
Ability to follow procedures and regulations
Ability to remain calm in stressful situations
Ability to take instruction and feedback with a view towards continuous improvement
Strong administrative, organizational and multitasking skills
Experience working under pressure and to targets
About the Position:
· Hours of work: 9 to 7
· Salary: R 7000 to R 9000 (Depending on skills and experience) 
· Position: Full time / Permanent
· Position Location: Houghton, Johannesburg Gauteng
Office Based 
How to apply
To proceed with your application please follow the below instructions.
1. Please complete the online application form by following the below link.
https://forms.office.com/r/3WTQwm1AkL
2. You will need to send the following supporting documents via email as per the instructions given within the online application form.
a. A copy of your ID Document
b. A professional CV in PDF Format
c. A copy of your Matric Certificate
d. All Tertiary Educational Transcripts if available
e. Any Relevant Professional or Educational Certificates or Diplomas obtained
f. Voice note - 1 min in length. Describing a bit more about yourself and why you are suited for the role for which you are most suited and applying for.
 
 
 

Skills Required