Job Description

This is an

IN-OFFICE

position. You must live within a 1 hour commute of our office.



This position will work from

9 a.m. to 6 p.m. Eastern Standard Time

. (New York City time zone)



Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading....





My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.


Our clients love us and our satisfaction surveys show it at a consistent 97% We are the team who always "has the cool stuff", we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us! We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.




We are expanding our operations and seeking to grow our team. We have an opening for a Help Desk Technician to assist with our Professional Services team.



Job Responsibilities:


Tech who delivers top-level customer support and enjoys helping people Work on tickets from the board sorting by priority Provide a great customer experience Manage expectations by communicating with the client all relevant information Respond to incidents in a timely manner Resolve incidents efficiently Provide all the relevant information for tickets sent to the Support Team Help with information relevant to creating documentation Detect patterns that indicate wider and bigger issues




Skill Requirements:


This is an entry-level position, however, we do require at least 1 year of Windows Desktop Support experience One of the following certifications: + CompTIA Security+
+ CompTIA Network+
+ Microsoft Modern Desktop
+ Microsoft 365 Administrator
Excellent communication skills Continuously updating documentation for the clients while working on tickets Keen attention to detail, the memory of patterns, and interest in problem-solving * Consistently demonstrate the My IT Crew Core Values and meet standard metrics