Job Description

Line of Service Advisory

Industry/Sector Not Applicable

Specialism Customer

Management Level Manager

& Summary A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Role Summary:

Our new South Africa Technology and Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join the SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real peoples lives.

Qualifications / Certifications required:

Bachelors degree in Computer Science, Information Technology, or a related field.

MuleSoft certification(s) such as MuleSoft Certified Developer and/or MuleSoft Certified Architect

Experience required:

3 to 5 years of hands-on experience in implementing MuleSoft solutions, with a focus on API-led connectivity and data integration.

Experience in designing, implementing, and optimising scalable integration architectures.

Experience in stakeholder management and translating business requirements into technical solutions

Proven experience in a leadership role within MuleSoft development or integration projects

Extensive expertise in MuleSoft's Anypoint Platform and/or related technologies

Strong project management skills, including planning, execution, and resource management

Excellent communication, problem-solving, and decision-making abilities

Excellent communication and interpersonal skills.

Proven ability to lead client workshops and facilitate requirement discussions.

Responsibilities of role:

Architectural Design:

Design and architect end-to-end MuleSoft solutions, ensuring scalability, flexibility, and efficiency.

Collaborate with project stakeholders to understand business requirements and translate them into technical solutions.

Stay abreast of the latest MuleSoft capabilities and updates, applying this knowledge to solution design.

Lead and contribute to the development of integration solutions, ensuring adherence to best practices and industry standards.

Lead client workshops to gather and finalize integration requirements.

Effectively communicate technical concepts to non-technical stakeholders, fostering collaboration and understanding.

Produce comprehensive design documentation, including solution architecture diagrams, data models, and integration flowcharts.

Work closely with development and testing teams to ensure alignment with design specifications.

Lead a team of MuleSoft developers, providing technical guidance, oversight, and mentorship

Collaborate with cross-functional teams, including developers, testers, and project managers, to ensure the successful delivery of MuleSoft projects.

Provide guidance and support to junior team members, fostering a culture of continuous learning and improvement.

Commercial

Producing proposals & working cross team to present proposals

Review of proposals during the pre-sales process to ensure proposal accuracy

Working with the commercial team to ensure a smooth handover in to Delivery processes

Ability to work with engagement leadership to ensure accurate and achievable resourcing planning

Ability to balance required engagement skills with commercial profitability

General

Maintain Mulesoft certification

Maintain and improve internal team skills, processes and ways of working.

Manage, mentor and coach other colleagues.

Participate in the PwC culture, practices and teams.

Desirable skill sets include:

Strong presentation and communication skills

Strong aptitude; logical and analytical ability

Role related attributes:

Strong presentation and communication skills

Strong aptitude; logical and analytical ability

Facilitating discovery workshops

Documentation of requirements

Translation of client requirements into designs and solutions

Management of design and requirement issues and change requests

Gap analysis and capability mapping

End User Training and other user adoption activities

Developing project delivery roadmaps

Reporting of delivery performance, risks and issues

• Industry experience required:

Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)"

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Up to 20%

Available for Work Visa Sponsorship? No

Government Clearance Required? Yes

Job Posting End Date April 12, 2024

PwC