Job Description

PROFESSIONAL PRODUCTS DIVISION, KWAZULU-NATALRole: Multi-Brand Educator- In charge of clients' training to the BRAND products and techniques, boosting sales through education and driving to AccessKEY JOB ACCOUNTABILITIES:Customer trainings:- Visits and trains customers in their region to develop their technical skills and product knowledge, working closely with the Business Partners- Follows high potential clients in their region individually- Leads training sessions in salons, academies and online and in line with Education strategy for all brands- Is the relay and contact of clients concerning Access, to increase drive and increase usage and penetration to Access- Boosting sales through education + live streams + e-eventing- Strategises and optimises interactions with stylists, to increase education reach and amplify its impact, turning our education into a strong business / growth driver and engagement / advocacy driverNew clients partnership:- Visits and trains new potential client partners, in coordination with the Business PartnersSchools:- Provides trainings for hairdressing schools of their areaBrand identity:- Is the guardian of the brand's awareness within their area- Improves in-salon and adapts to brand standards- Communicates brand's values and product information in seminars, trainings (classroom, digital, webinars) to customer and colleaguesReporting:- Reports on education actions, via AccessBusiness Duo coordination:- Trains Business Partners on brand (products and services)Management:- Coached by Education Managers across the brandTECHNICAL / PROFESSIONAL & PERSONAL COMPETENCIES REQUIRED:

• Elevates customer experience & Service attitude - fosters empathy, knows customer profiles & transmits customer-centricity

• Experience in hairdressing & or beauty experience (Masters all technical hair topics)

• Knowledge of brands' identities and value propositions
• Transmits & empowers appropriate learning solutions for customer experience; delivers & transmits educational content; provides personalized follow-up and animates learning communities with passion.

• Collaboration and team work skills, to develop the best tailor-made education and business development plan for the customer

• Ability to influence
• Strong customer service and communication skills
• Awareness of latest digital trends
• Understanding of social media levers
• Effective communicator with good presentation skills

• Expertise on the BRANDS: masters brand identities and knows value proposition
• Deep knowledge of the brand's products and services and knows how to present and transmit them to customers

L'ORxc3x89AL COMPETENCIES

• Innovator
• Strategist
• People Developer
• Integrator
• Entrepreneur

L'Orxc3xa9al