Job Description

Multiskilled Investigator - Cape TownFull job descriptionWho are we?MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Minimum Qualification RequiredGrade 12/Standard 10/NQF 4Minimum ExperienceMinimum 5 years short-term insurance experienceMinimum 5 years Claims experienceMinimum 3 years Claims Investigations experienceSolid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processesCommercial and Personal line Claims experience will be required Deliverables include, but will not be limited toManaging validations of commercial and personal line claims, all skill sets.Reaching company goals and targets set for the Commercial and Personal line Investigations department.Administering assigned claims and set tasks.Managing client and broker expectation.Maintaining set timelines on the processing of claims.Maintaining relationships with Brokers from a Claims perspective.Knowledgeable on Broker procedures.Foster a positive work relationship with Underwriters.Competencies RequiredMust be highly proficient in dealing with clients at all levelsComprehensive knowledge of legal liability and state regulationsThorough knowledge of claims investigation techniquesExcellent written and verbal communication skillsAttention to detailStrong administration skillsSelf-motivated, inspire othersMotivation and desire to excelProblem solving skills and solution orientedFlexibilityAbility to multi-task and cope with pressureAbility to perform under pressureMeeting deadlinesProper time managementCommitment to personal and team goalsProfessionalismAbility to apply business rules and processesExcellent interviewing skillsProvide technical guidance to team members Knowledge and SkillsAssessing and processing of claimsManage settlement of claimsReporting and AdministrationBasic Client engagements and consultationsPersonal AttributesInterpersonal savvy - Contributing independentlyDecision quality - Contributing independentlyAction orientated - Contributing independentlyOptimises work processes - Contributing independentlyBuild a successful career with usWere all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 12 August 2024.Our commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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