Job Description

NB: Please note that we are currently recruiting for our 2020 intake.

Reporting to: Team Manager

Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability

Key Performance areas

COLLECTIONS MANAGEMENT
• Ensure that allocated collection target/s are achieved
• Ensure that allocated productivity target/s are achieved
• Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay)
• Follow-up daily on progress of the PTP's and the respective statuses to optimise collections
• Ensure full understanding of product/s working on

QUALITY MANAGEMENT
• Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process
• Adhere to / utilize the collections call script/s
• Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system
• Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism

Requirements
• A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance
• Criminal clear
• Strong communication skills
• Computer literate
• Understanding / working knowledge of a collections system is advantageous

Skills
• Target driven
• High level of integrity
• Strong work ethic
• Self-motivated
• Able to work under pressure
• Reliable
• Time management
• Able to work in a team

Remuneration Structure
• Basic Salary PLUS Uncapped Commission
• Funeral Cover (at the full cost of the employer)
• Life Cover (at the full cost of the employer)
• Disability Cover (at the full cost of the employer)
• Medical Cover (at the full cost of the employer, after successful completion of probation period)

Working Hours:

DAY SHIFT
• Monday - Friday: You are required to work an 8.25 hour shift day, currently scheduled between 07:30am until 15:45pm
• Saturday: You will be required to work a maximum of 2 Saturdays per month, each Saturday from 08:00am until 14:00pm

PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SHORTLISTED YOU WILL BE CONTACTED VIA TELEPHONE / EMAIL AND INVITED TO COME IN FOR AN INTERVIEW.

SHOULD YOUR APPLICATION NOT BE SHORTLISTED YOU WILL RECEIVE CONFIRMATION VIA EMAIL ADVISING YOU OF THIS.

Applications may take anything up to 2 weeks to process. Your patience is appreciated.

PLEASE NOTE THAT SHOULD YOUR APPLICATION BE SUCCESSFUL, AND SHOULD WE MAKE YOU AN OFFER OF EMPLOYMENT:

The training period runs over a period of 11 days. The training is conducted during the day (Monday - Friday: 07h30 - 16h30). It is a compulsory that you are present for the entire duration (11 days) of the training period. If you are not able to be present for each day of the training period then we may be required to drop you off the training group and have you start around a more suitable date which would allow you to be present for the entire duration.

The successful completion of the full training period is compulsory. You will be required to complete online and/ hardcopy assessment tests related to each training intervention. You are required to successfully pass all online and/ hardcopy assessment tests prior to assuming collections duties within the workplace. Should you fail any of the requisite online and/ hardcopy manual assessments you will be allowed a maximum of an additional 2 attempts to rewrite such on a date agreed with Learning & Development. Where you, after the completion of the Training Period or the date agreed with Learning & Development as noted above, fails to meet the minimum pass rate of any of the online or hardcopy manually completed assessment tests, the employment contract may be terminated with notice through consultation between the parties.

NB: All applicants must note that upfront checks will be conducted before they are shortlisted and that their selection is subject to positive outcomes on these checks, which include criminal records, credit records and previous employment.

Kindly note that by submitting your job application you are giving us consent to conduct these checks.

Skills Required