Job Description

Job Location: Johannesburg

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutellaxc2xae, Tic Tacxc2xae, Ferrero Rocherxc2xae, Raffaelloxc2xae, Kinder Buenoxc2xae and Kinder Surprisexc2xae. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

If youre looking for a role with variety, this is it. As a Key Account Manager your main focus will be to drive sales development across a number of clients. Youll work alongside the head of Accounts to build brilliant relationships with a breadth of clients define sales strategies, targets, programs, commercial initiatives and promotional policies.

Main Responsibilities:

• Delivering the company's growth through customer by delivering the product at the right place, right price
• Understanding, translating, and integrating customer strategy into joint business growth drivers
• Good negotiation skills and the ability to foster relationships with customers.
• Facilitate communication with customers and build long-term relationships to achieve business goals.
• Network with key customers to identify and address specific needs.
• Organized and able to analyse performance metrics.
• Set, deliver, and monitor account growth metrics, including ownership of account forecast & promotional effectiveness.
• Playing an integral role in new business pitches and hold responsibility for effective on-boarding of new clients.
• Act as the liaison between customers and internal teams ensuring customer requirements are met.
• Design and sell plans to customer, integrate customer plan to enable regional sales managers and their teams to increase sales and profitability.
• Identify and attract prospective strategic customers.
• Negotiate trade terms contracts.
• Maintain high customer ratings as monitored by Advantage monitor group and in line with the brand's standards.
• Work with cross functional teams including Field Sales, Accounting & Finance, Marketing/Trade marketing, Supply Chain and Customer Service departments do deliver customer growth objectives.
• Deliver new products to market successfully.
• Manage and participate in Cross-Functional team targets.
• Lead and participate in design and adjustments of business processes.

Key Performance Measures

• Sales Growth
• Customer profitability
• Share growth.
• Customer Ranking

Key Stakeholders
Internal

• Marketing
• Trade Marketing
• Supply Chain
• Business Operations
• Customer Service

External:

• Customer Buying & Commercial team.
• Customer Buying leadership team.
• Customer cross functional team - demand planning, accounts & marketing

Who we are looking for:

Desired Experience & Qualification

• Bcom Degree or related
• Proven work experience as National Key Account Manager for 5+ years
• Experience in key account management, X-functional team management and customer value creation
• Ability to identify new business opportunities & build bottom up.
• Understanding industry trends and integrating them into business solutions & strategy
• Demonstrable experience in negotiating and meeting clients requirements.
• In-depth understanding of sales performance metrics, category metrics and the 4Ps of marketing
• Hands on experience with Full MS Suite
• Excellent story telling through numbers & data.
• Excellent analytical and data understanding skills
• Excellence prioritization & planning skills
• Excellent communication skills
• Excellent presentation skills
• Great forecasting skills
• Promotional planning & analysis skills
• Digital & Omnichannel savvy
• Ability to lead and motivate team members.
• Availability to travel as needed.

How to be successful in the role and at Ferrero:

We encourage all our people to think creatively to set personal targets and objectives and push new, better ways to work. Employee contribution and engagement at Ferrero is based on the individual, team and organization dimension, so should have the ability to work independently, as a part of the team and be able to build proper relations with stakeholders at all levels. A demonstrable consumer-focused attitude and autonomy in managing relationships will help you in building your position among stakeholders and achieving expected sales outcomes.

Ferrero