Job Description

Primary Purpose Of The Role:To manage and control all aspects associated with customer service with the customer portfolio. That the needs of our customers are being satisfied, that our clients are kept [URL Removed] level of customer service is maintained to ensure client retention and growth. To maintain the company's existing relationship with client, or group of clients.Scope:Responsible for client-facing relationship management functions, strategic account management, performance, and assistance with contract negotiations.The NKAM must be a liaison with all internal departments / Operations in order to ensure customer needs are met and exceeded.To ensure that committed relationships with each of the customers serviced with in your portfolio are maintained, ensuring that you integrate yourself together with the Regional Key Account Manager into the customer organization from top level management to ground level staff. Ensure that specific pre-determined sales quotas are adhered to.Responsible for the performance of your customer portfolio at Head Office level however continuing to keep open communication channels throughout the customer organisation. Ensuring consistent and professional customer service excellence alwaysKey Accountabilities:1.Ensure that strategic partnerships are built with our clients to support customer requirements.Needs can be specific to, but not restricted to Head Office level.2.Customer retention and growth through consistent customer service excellence.3.Manage key service areas/functions to increase efficiencies, more expedient processes and overall better client and/or consumer experience.4.Overseeing and managing contract negotiation and administration.5.Ensure customer price lists and contracts are signed and kept up to date. Managing yearly updates.6.Coordinating and planning fitting schedules together with the Regional Key Account Manager and sales support.7.Identifies and communicates internal processes to continually enhance the quality of services to Clients.8.Develops strategic initiatives that provide value and increased customer satisfaction.9.Responsible for monitoring pre-determined sales quotas and performance metrics.10. Conducts regular and ad hoc analysis of business opportunities available to us from existing customer base for increased revenue.11. Responsible for service delivery and overall client satisfaction, including pre-determined performance review and performance management processes.12. Ensure customer relationships are built and maintained with you client's organization from management level all the way through to ground level staff.13. Manage and coordinate fit teams together with the Reginal Key Account Manager as well as the Fit Team Coordinator.14. Plan & Manage fit schedules with Regional Key Account Manager15. Ensure sample garment range per customers' requirements are signed off and approved by client.16. Ensure dedicated fabric ranges are signed off and approved by the client.17. Ensure range feedback is given to our Range Development and Design Team.18. Brief the design team and procurement on customer requirements and requests.19. Present range changes and updates to customers.20. Report on sales figures for dedicated basket of customers.21. Maintain and ensure customer information is loaded onto CRM and kept up to date.22. Ensure that all New Opportunities with in an existing customer are loaded, tracked and followed up on in CRM.23. Provide various reports to customers when requested.24. Train other departments on customer specific information to ensure a smooth internal work flow ensuring customer satisfaction throughout the organization.25. Assist in setting up stock levels when they are required.26. Inform production and procurement of fit schedules for planned rollouts.27. Prepare fabric/BOI buy plans to assist production and procurement with planning.28. Assist with all customer queries if required, ensuring that queries are sorted out and finalised to ensure customer satisfaction and retention.29. Ensure customer information and all branch details are loaded onto the Gina Connect.30. Load all new ranges onto the Gina Order Program/ERP System.31. Any reasonable request pertaining to your position from management.Desired Skills:1.Customer Service excellence.2.Relationship building.3.Personal and Human resources.4.Time Management5.Strategic decision making.6.Strategic decision making.7.Administrative8.organized and meticulous.9.Decision making.10. Problem solving.11. Negotiation12. Customer retention13. Team Diary Management14. Contract and price increase management15. Sales targets against forecast values supplied16. Sales target being met and achieved. Overall team morale19. Overall management of your team Guidance/Assistance and MentoringDesired Work Experience:1.2 to 5 years Textile & Clothing Manufacturing2.5 to 10 years Account Management

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