Job Description

The National Maintenance Manager is responsible for the effective and efficient planned, preventative and corrective maintenance activities in their entirety for all Teraco assets nationally, thus ensuring maximum system availability and uptime.OBJECTIVES
MAIN FUNCTIONS OF THE JOBMaintenance Management

• Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres ensuring maximum system availability
• Manage maintenance working methods to ensure all SLA and MSAs are achieved
• Manage and ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco standards
• Carry out regular supplier reviews to ensure relationships are maintained to drive quality service across the business
• Where possible, standardise maintenance activities across all facilities
• Management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
• Co-ordinate maintenance efforts to ensure all facilities maintained to Teraco standards
• Conduct retrospective sessions in order to identify areas for continued service delivery improvements
• Develop and maintain maintenance schedules, ensure visibility thereof and enforce strict adherence to such
• Respond to emergency calls for maintenance
• Perform troubleshooting and effective root cause analysis to permanently resolve maintenance related issues
• Perform administrative tasks as required
• Ensure client notifications contain concise, accurate information and sent out to the correct recipients on time by the necessary departments
• Review tasks on the maintenance management system to ensure correct documentation has been uploaded
• Ensure that the uploaded maintenance documentation has been completed correctly as per the required Teraco standards
• Continuous quality checks on uploaded/submitted documentation
• Weekly management updates on all maintenance related tasks and audits
• Ensure all assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e., asset and inventory management
• Provide system training and ongoing support on the maintenance platform to the infrastructure maintenance team
• Ensure that all work performed is in accordance with established practices and procedures
• [AP1] Continuous review of methods of procedures (MOP)
• Active participation in site hand-over process from Construction fit out to Operations.
• Analyse the maintenance planning system and modify where necessary to be able to run a simple yet effective maintenance system

Compliance

• Maintain compliance in accordance with all relative policies and procedures
• Support the HR department in achieving the organisation developmental plan deliverables within agreed timelines
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
• Active participation for both external and internal audits

Critical System Management

• Ensure all maintenance events are scheduled correctly on the maintenance management platform
• Ensure all planned, preventative and corrective maintenance is managed in accordance to ensure customer MSAs and SLAs are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

Budget

• Overall maintenance budgeting and tracking
• Scrutinize the monthly operating costs and perform checks where necessary. Investigate costs and make recommendations to senior management
• Compiles short-, medium- and long-term budgets for the maintenance department
• Annual reviews of the maintenance stores and equipment to check on stockholding, condition and appropriateness.

Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

People Management

• Annual KPI reviews with direct reports
• Identify training and development opportunities
• Regular team meetings and feedback sessions

SKILLS REQUIREMENT

• Excellent technical abilities
• Excellent planning and co-ordination skills
• Effective communication skills, active listener - ability to understand requirements
• Exceptional planning, organizing, relationship building and analytical skills
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Advanced Microsoft Office skills

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Maintenance planning experience preferable
• Proven track record in Multi-site Maintenance Management essential.
• Extensive knowledge on Data Centre environments and critical infrastructure systems preferable
• Proven experience with maintenance and reliability initiative focused on preventive and predictive maintenance
• Experience managing, maintaining, and establishing maintenance procedures for operational environments to ensure production meets or performs better than expected
• Proven ability to maintain assets and the facility, parts inventory, monitoring purchase orders, invoice approvals, and managing the department budget
• Manage maintenance teams (staff. technicians & contractors)

Teraco Data Environments