Job Description

The National Maintenance Supervisor responsible for the effective and efficient planned, preventative and corrective maintenance activities in their entirety on all Teraco assets nationally, Thus ensuring maximum system availability and uptime.MAIN FUNCTIONS OF THE JOBMaintenance Management:

• Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres
• Manage maintenance working methods to ensure all SLA & MSAs are achieved
• Manage and ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco Standards.
• Mange planned, preventative and corrective maintenance activities to ensure maximum system availability.
• Review all audits and tasks weekly on the maintenance management system to ensure correct documentation has uploaded.
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime & 99.99% mechanical uptime.
• Co-ordinate maintenance work efforts to ensure all facilities maintained to the correct standards
• Develop maintenance schedules and enforce them among the maintenance teams
• Respond to emergency calls for maintenance
• Weekly status updates on all maintenance related tasks and audits
• Ensure all Assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e. asset and inventory management
• Provide systems training and ongoing support on the maintenance platform to the infrastructure maintenance team
• Ensure that all work performed is in accordance with established practices and procedures
• Perform administrative tasks as required
• Maintenance budget tracking

Compliance:

• Maintain compliance in accordance to all relative policies and procedures
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/ RFS

Critical System Management:

• Ensure all maintenance events are scheduled correctly on the maintenance management platform
• Ensure all planned and corrective maintenance is managed in accordance to ensure customer MSAs and SLAs are achieved
• Conduct working methods to maintain agreed PUE levels
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
• Operate and manage both routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, computer room air handlers, building monitoring systems, etc.

Data Centre Ethics:

• Ensure compliance is maintained incorporating industry best practices
• Ensure data centre facilities standards are enforced and maintained
• Ensure data centre cleaning standards are enforced and maintained

SKILLS REQUIREMENT

• Excellent technical abilities
• Excellent planning and co-ordination skills
• Effective communication skills, active listener - ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Advance Microsoft Office skills

Administrative duties:

• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality and timelines
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management

Client satisfaction:

• Ensure client satisfaction and provide optimal level of customer services, in line with company objectives.
• Client support responsibilities can include client relations, responding to client inquiries and coordinating with other organizations.
• Meeting of defined Client survey targets
• Ability to understand client urgency and sensitivity of problem/incident/request

Behaviour:

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our Shareholders
• Respecting each other
• Embracing Diversity
• Upholding the highest levels of integrity
• Serving our clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Ability to consistently deliver results despite competing priorities and distractions

QUALIFICATIONS AND EXPERIENCE

• Electrical qualification preferable
• Minimum 5 years relevant data centre experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems preferable

Teraco Data Environments