Job Description

Job SummaryNetwork Engineer (CPT) (EE) IT - Support
Durban - KwaZulu NatalENVIRONMENT:ENSURE the maintenance of customer ICT networks while contributing to high-level support such as strategic planning of network upgrades and performance analyses as the next Network Engineer urgently sought to join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will extend from testing and troubleshooting problems to regular maintenance. The ideal candidate will need Matric/Grade 12, a suitable IT-related tertiary qualification and hold Certifications in CCNA or equivalent & FortiGate or equivalent. You must also have 5+ years work experience delivering Network Security Services in a customer environment with strong communication skills. The job will require some travel. Please note that preference will be given to Employment Equity candidates.DUTIES:

• Implementation, maintenance, monitoring and management of network security infrastructure and capability (hardware and software solutions).
• Analyse and solve common and (some) complex network problems through reasoning, troubleshooting and innovative thinking.
• Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Technical Manager.
• Create and update documentation related to installation procedures and troubleshooting of network incidents.
• Maintain record via timely updates to Heat, including accurate information pertaining to actions taken, resolution description and resolution date/time.
• Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
• Maintain service and quality levels according to of the company business standards, processes, and procedures.
• Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
• Resolve all incidents and fulfil all service requests within contracted SLAs.

REQUIREMENTS:Qualifications -

• Matric or Grade 12.
• A relevant tertiary IT qualification.
• CCNA or equivalent.
• FortiGate or equivalent.

Experience/Skills -

• At least 5+ years experience delivering Network Security Services in a customer environment.
• Valid Drivers Licence and own reliable vehicle Must be willing to travel.

ATTRIBUTES:

• Excellent Communication and Interpersonal skills.
• Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.

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