Job Description

Join the Team Taking South African Innovation to the World! - Remote to Hybrid Role

Ever heard of global brands like

Starbucks

,

KFC

, and others using cutting-edge tech to transform their customer experiences? Well, what if we told you that

South Africans

are leading the charge behind this revolution?

We're a South African-founded company that's using

world-class technology

to disrupt the retail industry on a global scale. We're not just changing physical retail--we're

redefining

it.

If you're ready to work with a team that's

shaping the future of connected retail

, and you want to be a part of something truly groundbreaking, this is your chance!

About the Role

We are seeking a highly skilled

Network Engineer / IT Operations Lead

to manage and maintain the company's IT infrastructure, ensuring operational efficiency, stability, and scalability. This role is critical in establishing a robust IT ecosystem that supports our rapidly growing organization and serves as a foundation for an in-house IT Operations team in the future.

You will be responsible for overseeing hardware and network management, Microsoft 365 administration, and Mobile Device Management (MDM) security. In addition, you will collaborate closely with the Cybersecurity team to ensure that our IT operations align with security policies and industry best practices.

If you are an experienced IT professional with a strong background in enterprise IT infrastructure, Microsoft 365 environments, network management, and MDM security, this is an exciting opportunity to drive innovation and build a scalable IT environment.

Key Responsibilities

Hardware & Network Management Manage and optimize general network structures, ensuring secure and scalable connectivity for all users. Define and enforce policies for network access control and monitor network performance. Microsoft 365 Administration Oversee the administration and maintenance of Microsoft 365 services, including email, OneDrive, SharePoint, Teams, and Exchange Online Monitor and manage storage capacities, security settings, and administrative accounts. Implement best practices for M365 governance to ensure compliance and efficiency. Mobile Device Management (MDM) & IT Security Implement, configure, and manage MDM solutions (e.g., Microsoft Intune) to enforce security policies across all company devices. Oversee patch management and ensure systems remain up to date and secure. Collaborate with Cybersecurity to manage VPN and firewall configurations, ensuring a secure IT environment. User & Account Management Manage user provisioning, including creation and deactivation of accounts, ensuring appropriate role-based access. Support employee onboarding/offboarding with proper network access controls and account management. IT Operations & Process Improvement Develop and enforce IT policies related to hardware usage, software installations, and device security. Ensure robust IT disaster recovery and business continuity plans are in place. Monitor IT system performance, including storage, backups, and overall system health. Work with external IT vendors to optimize IT service delivery. Identify opportunities for automation to enhance operational efficiency. Scalability & Team Development Lay the foundation for a scalable IT operations team by establishing best practices and frameworks. Mentor and guide junior engineers as the team grows, ensuring seamless knowledge transfer and process continuity.

Required Skills & Experience

Experience:

5+ years in IT Infrastructure, System Administration, or Network Management roles.

Technical Expertise:

Strong knowledge of Microsoft 365 (including Exchange, OneDrive, SharePoint, Teams, Intune, Defender) and Azure Active Directory. Proven experience with network architecture, including managing firewalls, VPNs, etc. Familiarity with Mobile Device Management solutions (e.g., Microsoft Intune or equivalent) and Apple Business Manager. Experience with IT helpdesk and ticketing systems.

Operational Skills:

Strong troubleshooting skills across hardware, software, and network issues. Experience in developing and enforcing IT policies and disaster recovery plans.

Interpersonal Skills:

Excellent vendor management and communication skills. Ability to mentor and develop team members over time.

Focus:

Expertise centered on Microsoft-based infrastructure and possibly AWS.

Preferred Qualifications & Bonus Skills:

Certifications -

Microsoft Certified Administrator, ITIL, CompTIA Network+, MCSE, CISSP or related certifications.

Scripting & Automation -

Proficiency in scripting (e.g., PowerShell, Python, Bash) to automate IT tasks and processes.

Security Models -

Familiarity with Zero Trust security models and endpoint protection strategies.

Additional Experience -

Prior experience managing IT teams or supporting outsourced IT environments.

Job Type: Full-time

Pay: Up to R120000,00 per month

Work Location: In person