Job Description

To provide strategic direction, leadership and management of Provincial operations by overseeing the rendering of
ICT services, monitoring and reporting on programme/project performance, improving customer satisfaction and
promoting customer advocacy, enhancing long term client relations which is evidenced by improved Client
satisfaction levels. Additionally, to oversee the effectiveness and efficiency of the Province towards the realization
of revenue growth and the optimal utilization of skills and competencies in the province in order to ensure a
sustainable SITA value proposition.
Key Responsibility Areas

Lead the facilitation, development and implementation of the SITA Provincial and Local Government Service
Strategy.

Drive continuous improvement to improve service delivery to customers.

Consolidate and facilitate the implementation of the Provincial Government departments IT and Procurement
Plans in respect of the SITA mandate.

Provide direction and leadership in the general management and operations of the Province.

Drive customer satisfaction excellence through effective Customer Advocacy strategies.

Provide thought leadership to clients with regard to digital solution provisioning.

Ensure effective management of resources (i.e. budget/finances, asset) within the Province.

Ensure effective Human Capital Management (Leadership).

Implement Service Delivery Model for Tier 3 Province capabilities, as per the SITA Tiered Distribution Model.Qualifications and ExperienceMinimum: Bachelor's Degree / B.Tech in Business Management, Information Technology, Computer Science, or
Commerce and/or equivalent (NFQ Level and Credits).
Experience: 8+ years management/leadership experience within an IT environment, of which 4 years' experience
as a general manager or senior manager in corporate/public sector organisation.Technical Competencies DescriptionKnowledge of: Corporate Governance; ICT Governance and compliance; Solution Development; ICT Service
Delivery; IT Quality Management; General Business management and development; General HR Management;
General Financial management; General ICT procurement; COTS (Commercial off the Shelf) products; OSS (Open
source software) products; IT Strategies and architecture; Programme/Project Management; Business risk and issue
identification; Knowledge of PFMA, MFMA and procurement policies in government; Consulting in a digital society.
Other Special RequirementsN/A
How to applyTo apply please log onto the e-Government Portal: and follow the following process;
1.
Register using your ID and personal information;
2.
Use received one-time pin to complete the registration;
3.
Log in using your username and password;
4.
Click on Employment & Labour;
5.
Click on Recruitment Citizen to create profile, update profile, browse and apply for jobs;Or, if candidate has registered on eservices portal, access then follow the below steps:1.
Click on Employment & Labour;
2.
Click on Recruitment Citizen
3.
Login using your username and password
4.
Click on Recruitment Citizen to create profile, update profile, browse and apply for jobs
For queries/support contact OR call 080 1414 882CV`s sent to the above email addresses will not be considered
Closing Date: 21 February 2025DisclaimerSITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan.
Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated
groups.xe2x97x8f
If you do not hear from us within two months of the closing date, please regard your application as
unsuccessful.
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Applications received after the closing date will not be considered. Please clearly indicate the reference
number of the position you are applying for.
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It is the applicant's responsibility to have foreign qualifications evaluated by the South African
Qualifications Authority (SAQA).
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Only candidates who meet the requirements should apply.
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SITA reserves the right not to make an appointment.
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The appointment is subject to getting a positive security clearance, the signing of a balance scorecard
contract, verification of the applicants' documents (Qualifications), and reference checking.

SITA