Job Description

FORMAL EDUCATION:

• IT Diploma/Degree or any IT related qualifications

EXPERIENCE:

• 5 - 7 years experience in a network environment

TECHNICAL CERTIFICATION

• Aruba ClearPass related Certification (must have)
• CCNP
• CCIE/Security or equivalent product certification
• Fortinet Certification NSE4 or NSE5
• Wireless Networks and/or Industrial Networks and/or Perimeter Security (Network) and/0r IPsec Tunnelling and/or Data Centre
• HP/Nortel/Cisco/Huawei/Network Cabling/Systems Experience
• VOIP (System specific) advantageous

ESSENTIAL SKILLS

• Good understanding of network architecture, design principles and topologies (across all areas of LAN, WLAN, WAN, SD-WAN and Wi-Fi networks)
• Good understanding of firewall technologies and related industry technology developments
• Understanding of network security principles and concepts
• Good ITIL knowledge
• Good technical knowledge of Aruba ClearPass and Aruba Wireless and Wired
• Fortinet Firewalls

RESPONSIBILITIES:
Customer Perspective

• Proactive escalation of unresolved events, incidents, and service request to stakeholders
• Planning and design
• Work with clients and users, as well as other process and functional actors to determine and address operational requirements within technology and budget constraints
• Perform auditing of hardware and software before and after the implementation of release package changes.
• Produce network release documentation and communications, including training to customer requirements
• Ensuring quality components of methodology is followed to achieve all process milestones
• Ensure project tasks delivered in accordance with larger project objectives, where applicable
• Ensuring that the requirements are documented in technical specifications and topologies

Internal Perspective

• Contribute to roll out planning including method of deployment
• Timely risk escalation and issues to stakeholders
• Complete required checklists that define the completion criteria for each service performed. Ensure release communication, preparation, and training where required
• Provide technical and application guidance and support throughout the release process
• Provide early life support following deployment
• Perform pre-approved, manual, or remote networking support, peripheral build, and firmware rollouts to all network devices
• Complete required checklists that define the completion criteria for each service performed
• Provide informal technical advice and guidance around networking devices and associated peripherals Timely risk escalation and issues to stakeholders
• Monitors networking environment and efficiency and makes recommendations as to improvements, where applicable

Service provider management

• Where necessary and appropriate, liaise directly with external service providers (e.g. Telkom, Cisco, etc.) in the case of an event or incident occurring
• Process compliance
• Adhere to applicable processes and standards (ISO, ITIL) and best practice models for relevant Original Equipment Manufacturer (OEM)
• Where any of the role tasks are delegated to other process and functional actors, ensure that staff are adequately trained and are provided with access to the appropriate tools to enable them to perform these tasks

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