Job Description

Our client based in Sandton, Johannesburg is seeking a Network Support Services Technician to join their team. The ideal candidate must be familiar with Software Design Networks (SD-WAN, SD-DC, SD-Access). This would be a 12-month contract.Potential scope items:
Areas of focus include but not limited to:

• Day to day network support for both Branch, ATMs and 3rd party link and maintenance;
• interacting with the regional Field engineers, and the IT Network service providers;
• Improve the current systems that are used to monitor bank branches, and ATMs, to enable better Mean Time To Repair (MTTR) and reporting;
• Provide regular reports to Supervisor: IT Branch Network, Senior Manager: Integrated Operations Centre monthly or as may be necessary to effect corrective measures to improve efficiency and effective network operations.

Deliverable items include but no limited to:

• Provide first- and second-line technical support.;
• Routing and switching, as well as software defined networking;
• IT Network Incident and change and management;
• Campus IT Network performance and availability;
• Branch IT Network performance and availability;
• ATM and Kiosk IT Network performance and availability
• Enterprise Campus network, which includes Routers, switches and local wire area network (Wi-Fi) Access points and controllers;
• WAN network, include includes CPEs and service provider managed links;
• Bug scrub - assess software code running on the networking platforms to show bugs reported against them and how to circumvent the risk
• Branch network which includes switches and local wire area network (Wi-Fi);
• Network documentation - get the environment documented correctly and information available to whoever may need it;
• Training of staff of Integrated IT Operations Centre staff members on first and second level IT Network support.
• Monthly governance reporting for the IT Network including but not limited to availability and performance.

• Scope of work was previously defined and approved by Bank and the Service Provider.
• Scope can be reviewed / refined on a weekly basis, if required.
• Weekly reviews will be conducted on the progress of the agreed upon deliverables.
• Formal monthly performance reviews will be conducted on the progress of the agreed upon deliverables.

Please note that only shortlisted candidates will be contacted.

Manpower