Job Description

To offer IT/OT services and providing support for the software, hardware, telecommunications, and all related equipmentxe2x80x99s to all Technology end-users. role is to support the stable operation of the computer network. This includes installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. Diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion and provide end user training and support where required.
Minimum Requirements

• Grade 12
• National Diploma/B degree in Information Technology/IT qualifications
• Driverxe2x80x99s license
• 5years experience and knowledge in IT Set up configuration and testing of new desktops/laptops to user requirements, ensuring network connectivity where required and recapture of old data where required

Added advantage qualifications & experience

• Knowledge of configuration of network switches and routers would serve as an added advantage

Primary Duties

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.
• Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
• Maintain all network hardware and equipment, including routers, switches, hubs, and UPSs.
• Monitor and test network performance and provide network performance statistics and reports.
• Provide desktop support by installing all IT desktops
• Configuring and installing all Rand Water Standard software on to computers and mobile devices.
• Offer technical support to users on desktops, laptops and mobile devices and network connectivity.
• Support the Microsoft Applications and other client software programs as approved within Rand Water.
• Setting up users on Network and ensuring all specifications are met.
• Setting or resetting user passwords.
• Making sure that printing is available for all the users
• Making sure that all IT related policies are applied all the time
• Manage and maintain a virus free network by ensuring that the Anti-virus is up to date all the times and responsible for all security issues.
• Applying operating system updates, patches and configuration changes
• Perform daily systems back-ups, by ensuring that all backups have successfully ran and are taken off-site.
• Monitor wide and local area networks.
• Detect and repair faults on LAN/WAN, PCxe2x80x99s, peripherals, network points and software.
• Liaise with users on requests/faults and technical queries.
• Install and support software/applications.
• Monitor and connect IP Telephony and Video Conferencing
• Making sure that all the IT assets are registered in the assets register by Create/maintain inventory of all assets.
• Rolling out new software for a standardised environment

Knowledge

• Maintenance of LAN and WAN equipment
• Network security equipment and operation
• Knowledge of Desktop Support & Network
• Good understanding of Information and Communication Technology
• Understanding of Operating Systems e.g. Microsoft Operating System, Linux.
• Understanding of Server Platforms.

Skills

• Communication skills
• Customer service oriented
• Support all RW desktop client software
• Setting up the end userxe2x80x99s profile on the PC
• Setting up end users on Network (Passwords, rights etc)
• Strong written and oral communication skills.
• Good interpersonal skills.
• Ability to conduct research into networking issues and products as required.
• Ability to present ideas in user-friendly language.
• Self-motivated and directed.

Keen attention to detail.
Attitude

• Deadline orientated
• Customer Service
• Quality driven
• Motivated and focused

Rand Water