Job Description

Job SummaryNOC Technician (Remote) IT - Support
Durban - KwaZulu Natal ~ RemoteENVIRONMENT:A dynamic Managed IT Services Provider in Durban is in search of an accomplished and forward-thinking NOC Technician to handle a multitude of items including scheduled proactive maintenance, automated alerts (includingSecurity), changes, documentation maintenance, and other functions to ensure that the IT ecosystems supported enjoy maximum uptime with minimum unplanned outages.DUTIES:

• Because they are responsible for monitoring multiple networks and systems, NOC jobs are very demanding.
• The NOC Technicians maintain uptime for all IT systems by monitoring network errors, malware, and all issues
• pertaining to security. To maintain efficiency and an ideal network environment, NOC Technicians are required to study their systems to make decisions quickly.
• Troubleshooting and Resolution
• Alarm Handling and Escalation
• Client Interaction
• Documentation and Reporting
• Email hosting services.
• Voice and video data management.
• Documentation and reporting.
• Data storage management.
• Power failure monitoring.
• Manage system back-ups.
• Vendor ticket management.
• Supervising common threats, DOS attacks and viruses.
• Hardware configuration including firewalls and routers.
• Network analysis and routine troubleshooting.
• Maintaining the stability of the core network.
• Engaging in on-call rotation shifts 24/7 or whenever necessary.
• Identification and prevention of any potential issues regarding the network.
• Making recommendations for improvements in organizational productivity and the network.

REQUIREMENTS:Basic:

• Grade 12 Senior Certificate
• Currently A+ and N+ or equivalent Certification
• 3 - 4 years of industry relevant Experience in email/phone/onsite troubleshooting.
• Excellent communication skills (both written and verbal)
• Drivers License (advantageous)
• A good understanding of PC software and hardware troubleshooting.
• Completion of all stated internal and external training as per the individual Personal
• Development Plan.
• VMware Experience (Basic)
• Mac Workstation Experience (Intermediate+)
• Microsoft Office Application Support Experience (Expert)
• Internet Connectivity Support Experience (Expert)
• Advanced Networking Experience
• Experience Administering cloud services
• Windows Server Administration and Support certification.
• Exchange Server Administration and Support certification.
• Minimum 3 years of industry relevant Experience in email/phone/onsite troubleshooting.
• Broad based knowledge of industry standard software products in support of customer environments.

Advanced:

• VMware VCP (VMware Certified Professional) VMware Expert (Understanding VMware Clustering and vSwitches)
• Windows Server, Exchange, and Office 365 (Expert) Must at least have a MCSA Windows Server 2016 or Equivalent Having experience setting up and troubleshooting issues.
• SAN Experience (Expert) Having installed, configured, and troubleshooted.
• Minimum +5 years of Industry Experience in IT, working with Servers in depth and in an IT Support Environment
• Completion of all stated internal and external training as per the individual Personal Development Plan.

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