Job Description

Closing Date 2024/03/14
Reference Number MMH231027-4
Job Title Non Motor Claims Technician
Position Type Permanent
Role Family Client Services
Cluster Guardrisk
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Sandton
Introduction

To attend to day to day and non-motor claims handling across various products and to provide supervisory oversight over a defined area.
Role Purpose

To attend to day to day and non-motor claims handling across various products and to provide supervisory oversight over a defined area.
Requirements

• Matric

• Computer Literacy(MS Word, Outlook and Excel)

• Comfortable with Insurance Systems

• Insurance qualification or studying towards

• 60 FAIS credits

• RE exams for representatives

• At least 10 years of experience

• Intensive knowledge of Commercial insurance products and complex claims

Duties & Responsibilities

• Handling /settling non-motor own damage claims in accordance with applicable policies and standard operating procedures

• Handling and settling claims within stipulated time frames and as per SLAs in place

• Entering into settlement negotiations with clients/Brokers on behalf of Underwriters

• Negotiating with various claims assessors and other related service providers

• Providing clients/ brokers with the highest standard of service

• Providing clients / brokers with feedback on claim progress at all times

• Ensuring diary system is implemented and adhered to at all times

• Rendering of assistance from time to time with adhoc tasks

• Maintaining and updating reserves

• Attending to payment requests

• Managing outstanding claims volumes

• Timely responses to email and telephonic messages

• Accurate record keeping

• Proper time keeping and task prioritization/ management

• Attending to any other tasks as may be assigned from time to tim

• Provide a supervisory function over a defined area within the claims department which shall include among others;

• Providing technical advice to the area where required

Competencies

• Good interpersonal skills

• Negotiation skills

• Management Skills

• Communication skills

• Attention to Detail

• Ability to work under pressure

• Team player

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

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