Job Description

Office Administrator / Personal Assistant - Sea PointFull job descriptionJob Title: Luxury Property Management Administrator Location: Cape Town, South AfricaSetting: In Office RoleCompany: Short term Rental property Overview. We are a leading upmarket villa rental and Property management company in Cape Town, offering luxury accommodation and curated experiences to clients worldwide. We are seeking a proactive and detail-oriented..Purpose of Role: Administrator to manage daily operations and Assistant enhance client experiences through tailored services, and oversee some marketing and website, brochure updates.Key ResponsibilitiesClient CoordinationHandle inquiries and bookings on a booking platform Lodgify, email, and online platforms with professionalism and efficiency.Manage client check-ins and check-outs, ensuring a seamless experience.Act as the primary point of contact for guests, ensuring excellent service throughout their stay.Concierge ServicesCustomize guest experiences by arranging bespoke itineraries, including local tours and transport, chef service and massages. Assistant to the CO with planning and management of the agenda and all required needs Organize special requests when neededCoordinate transportation services, including airport transfers, car rentals, and chauffeur services.Handle emergencies or last-minute requests with discretion and efficiency, ensuring guest satisfaction.Operational SupportLiaise with cleaning, maintenance, and concierge teams to ensure properties meet the highest standards of readiness.Oversee inventory management for villa amenities, ensuring that items like toiletries, linens, and welcome gifts are always available.Conduct regular property inspections to maintain luxury standards.Record-Keeping and ReportingMaintain up-to-date records of bookings and service requests.Generate and analyze reports on occupancy, guest feedback, post reviews and service trends.Monitor and report expenses related to concierge services and property maintenance.Property Management Updating rates and platforms and create new listings of propertiesMaking brochures.Dealing with property repairs and suppliers and following up till completed.Marketing & AdvertisingCollaborate on targeted email campaigns featuring exclusive offers, seasonal packages Assist with creating promotional materials such as property brochures Monitor online reviews and feedback, ensuring a strong and positive brand presence. Regularly update property listings and website, ensuring accuracy in descriptions, pricing, and availability.Optimize the website when neededSocial Media AssistanceAssist Third Party Marketer to Develop and implement creative content strategies for platforms like Instagram, Facebook, and LinkedInAssist Third Party Marketer to showcase properties, exclusive experiences, and Cape Towns unique lifestyle through engaging posts, stories, and videos.Engage with followers, respond to queries, and build an active online community.Qualifications and ExperienceDiploma or degree in Business Administration, Hospitality, Marketing, or a related field.3+ years of experience in administration, concierge services, or marketing, ideally in the luxury hospitality sector.SkillsExceptional organizational and multitasking abilities.Strong communication and interpersonal skills.Proficiency in Microsoft Office especially MS Excel, property management software, and tools like Canva and social media platforms. Knowledge of Cape Towns local attractions, restaurants, and events is highly advantageous.Personal AttributesA passion for creating unforgettable guest experiences.Very detail orientatedProactive and solution-oriented approach.Ability to thrive in a fast-paced environment.What We OfferA supportive and collaborative work environment.Opportunities to grow and gain experience in the luxury hospitality industry.Salary 9000 - 12 0006 month contractA chance to be part of a team that delivers world-class guest experiences.Job Type: Full-timePay: R9 000,00 - R12 000,00 per monthApplication Question(s):Do you live within 30 minutes of Sea Point?Do you have experience with booking systems?Do you understand that this is a 6 month contract role?The salary is between 9000 and 12 000 per month. Is this within your range?Experience:Microsoft Excel: 5 years (Required)Social Media Content: 4 years (Required)Online Filing Systes: 6 years (Required)Client Liaison: 4 years (Preferred)Location:Sea Point, Western Cape (Preferred)

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