Job Description

Cape Town CBDSummary:We are seeking a dynamic and experienced Office Manager to oversee our reservations team and support staff from other departments. The ideal candidate will have a strong background in sales, exceptional organizational skills, and the ability to manage day-to-day office operations efficiently. This role is pivotal in ensuring the smooth functioning of our office and the delivery of excellent customer service.Key Responsibilities:Team Management:

• Supervise and lead the reservations team and other departmental staff.
• Conduct regular team meetings and performance reviews.
• Provide training and development opportunities to staff members.

Sales Management:

• Drive sales targets and performance within the reservations team.
• Develop and implement sales strategies to increase revenue.
• Monitor sales metrics and prepare regular sales reports for the Head of Reservations.

Office Operations:

• Oversee the general running of the office, ensuring a productive and efficient work environment.
• Manage office supplies and inventory, ensuring all necessary materials are available.
• Coordinate with external service providers and vendors as needed.

Customer Service:

• Ensure high levels of customer satisfaction through excellent service.
• Address and resolve any customer complaints or issues promptly.
• Work closely with the reservations team to maintain and improve customer service standards.

Administrative Duties:

• Handle administrative tasks such as scheduling, correspondence, and documentation.
• Ensure compliance with company policies and procedures.
• Assist in the planning and execution of company events and meetings.

Qualifications and Experience:

• Proven experience as an office/reservations manager or in a similar managerial role.
• Strong background in sales and customer service.
• Excellent organizational and multitasking skills.
• Leadership abilities with a track record of managing and motivating teams.
• Proficient in MS Office and office management software.
• Strong communication and interpersonal skills.
• Ability to work independently and handle multiple tasks simultaneously.
• At least 5 years of management experience in the travel industry.

Job Type: Full-time, Permanent, In-Office

Star Personnel Recruitment