Job Description

Job Summary MINIMUM REQUIREMENTS

• A tertiary qualification in a commercial or office administrative discipline.
• Knowledge of the testing, inspection, and consulting industry
• 1-2 years of experience in leading or managing a team.
• 3-5 years of experience in general office administration, preferably in scheduling activities, invoicing, and client relationships.
• Previous people management experience, and the soft skills to effectively manage the team

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Thinking in terms of client service, finances, processes, systems, and data.
• A positive, can-do attitude.
• Ability to carry out your role with empathy for your colleagues and clients.
• Efficient and effective communication and presentation skills.
• Problem-solving and proactivity.
• Attention to detail and a high level of accuracy.
• Flexible in approach, according to the needs of colleagues and clients.
• Accountability and ownership of self-development and development of the team members.

KEY JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO

• Be the point-of-contact for the day-to-day running of the operation.
• Champion excellent customer service and set the team up for success.
• Establish goals for your team members that are in line with the business objectives and scheme requirements.
• Put in place a training and development plan for each team member and have regular one-on-ones to monitor progress and give constructive performance feedback.
• Work closely with Audit Delivery to ensure that clients have a seamless experience and that audits are scheduled optimally.
• Work closely with IT to identify and implement process improvements and ensure that all processes are correctly mapped out.
• Work closely with HR on all recruitment and discipline matters.
• Manage leave schedules to ensure that the team is adequately staffed.
• Maintain financial control, by ensuring that customers are quoted and invoiced accurately, and that the monthly accrual is completed accurately too.
• Complete monthly revenue forecasts and compare these against actual results for accuracy.
• Monitor progress using Power BI reports, net promoter score, and employee engagement survey, and act accordingly based on data.

ONLY short-listed candidates will be contactedFarm Manager SARecruiter

Job Mail