Job Description

Title of PositionOfficer: Postgraduate Enrolment SupportPost Number8033441Faculty/DepartmentUniversity of the Western Cape -> Deputy Vice-Chancellor: Research & Innovation -> Research Development & Postgraduate SupportType of PositionPermanent - Full TimeLength of Contract PeriodLocationMain Campus - Bellville, WC ZA (Primary)Closing Date14/4/2024Role Clarification & Key Performance AreasThe University of the Western Cape has over the past few years steadily become one of the research-led teaching and learning universities in South Africa, with the capacity to produce and advance new knowledge in recognised research strength and the translation of this knowledge through innovation endeavours.An exciting opportunity exists in the UWC research and postgraduate office for a suitably qualified candidate to aid in the delivery of a customer focused, efficient and effective Postgraduate and Enrolment function.The successful incumbent is responsible for the following Key Performance Areas:

• Maintain expert postgraduate admissions knowledge.
• Ensure exceptional customer experience is at the forefront of all admission processes and procedures.
• Ensure that service standards are appropriate, stretching, monitored and best practice.
• Act as the initial escalation point for non-standard and complex queries relating to admission and enrolment for postgraduate courses.
• Keep up to date and proactive on relevant admissions and sector related developments.
• Lead on elements of operational change as part of the annual review of service delivery, including the facilitation of resource from other key areas.
• Develop and deliver training to enhance team knowledge.
• Oversee the day-to-day monitoring of the application of entry criteria and offer making strategies - ensure no ambiguity exists and team members are fully informed and trained.
• Support and participate in projects and development work.
• Provide professional opinions and advice.
• Assist the Admissions and Enrolment manager to deliver a customer focused, efficient and effective Postgraduate Admissions and Enrolment function through:
• Providing day-to-day support and guidance to the Admissions and Enrolment advisors.
• Day-to-day work allocation and monitoring of activities to agreed standards including identification areas of concern that require resolution.
• Provide support for committees as identified by the Deputy Director
• Identifying and championing opportunities for continuous service improvement to maximize postgraduate recruitment and satisfaction
• Support the broader Recruitment and Admissions team in enhancing their knowledge and understanding of the University`s postgraduate provision and process for admissions and enrolment.

Minimum RequirementsMinimum Requirements (Qualification and Experience)

• A relevant National Diploma at an NQF 6 or an equivalent qualification.
• At least 3 - 5 years' relevant experience preferably in a higher education /research institution.
• Computer Literate: MS Word, Excel, Power Point, Access/Database, Internet, email.

Required competencies (skills, knowledge, and behavioural attributes):

• Good written and oral communication skills.
• Information management skills and High level of accuracy
• Ability to problem solve
• Take initiative and be proactive
• Being receptive to feedback
• Analytical thinking
• Communication skills
• Ability to work effectively in a team and independently.
• Information management skills
• Ability to adapt communicating approach to suit the audience and work with staff at all levels.
• Continuous improvement of self-knowledge
• Self- leadership skills

In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae and the highest qualification to your online profile. To be considered for this vacancy, you must click on the Apply for this Job link below or apply directly via UWC Careers at https://uwc.hua.hrsmart.com/hr/ats/JobSearch/viewAll. For any queries, please contact the Human Resources Department at +27 21 959 4063/9763/9708/3551/3756 or email: e-recruitment@uwc.ac.zaDISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.

University of the Western Cape