Job Description

About Us: Join a dynamic and rapidly growing company at the forefront of the E-commerce industry. We support a diverse range of E-Commerce brands, from established names to rising stars, by delivering top-notch Customer Service solutions. Our team is expanding rapidly, and were on the lookout for an exceptional Onboarding Specialist to help us continue our trajectory of success.Job Responsibilities:

• Manage the onboarding process for new hires, ensuring they are fully informed about company and role specifics and are well-prepared for their start date.
• Assist new hires with completing all necessary onboarding tasks and participating in required live training sessions.
• Work closely with the Customer Success Manager to support the onboarding of new agents and clients.
• Maintain regular updates with the Team Lead and Recruitment Manager regarding the onboarding progress and ensure all parties are informed.
• Provide support for client onboarding when necessary.

Qualifications:

• 1-2 years of experience in Customer Service Onboarding
• 3-5 years of experience in the BPO Customer Service industry
• 1-2 years of Virtual Assistant experience preferred
• Familiarity with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk (preferred but not required)
• Knowledge of eCommerce and CRM tools like HubSpot, Monday.com
• Excellent written and verbal communication skills
• Strong coaching, planning, and organizational abilities
• Exceptional attention to detail
• Self-starter with high energy and the ability to engage effectively with others
• Proficient in Gmail and Slack communication

Internet Requirements:

• DSL, Cable, or Fiber connection is required (minimum 20 Mbps).

Perks & Benefits:

• $5USD per hour
• Paid Time Off (PTO)
• Health Insurance + Dental Coverage
• Permanent, full-time remote setup
• Year-end bonus
• Recognition and performance incentives

Why Join Us?

• Be part of one of the fastest-growing startups in the E-commerce sector
• Collaborate with a high-performing, inspiring team
• Enjoy a supportive and collaborative work environment
• Benefit from clear career progression and advancement opportunities

** HOW TO APPLY **
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