Job Description

"Online Department Warehouse Supervisor (JB4111)

Sandton Gauteng

R13 000 to R15 000 a month

Permanent

A company that has emerged as a trailblazer in the Direct Response industry, carving a niche primarily in TV and online marketing is looking for an experienced and results-driven Online Department Warehouse Supervisor. As a Warehouse Supervisor (Online Department), you will play a crucial role in overseeing and managing the online operations of the organization. Your primary responsibilities will include supervising online teams, ensuring the smooth functioning of digital processes, and maintaining a high level of customer satisfaction. The ideal candidate should have strong leadership skills, excellent communication abilities, and a comprehensive understanding of online platforms and technologies

Minimum Requirements:

Diploma in Supply Chain OR Warehousing

Proven experience in online supervision or management roles

Strong understanding of online platforms, e-commerce, and digital technologies

Excellent leadership and interpersonal skills

Effective communication and problem-solving abilities

Ability to adapt to changing technologies and industry trends

Familiarity with customer relationship management (CRM) systems is a plus

MUST HAVE at least 2+ years of Previous experience on Fastway, Courier Guy and MDS booking systems

Duties and Responsibilities:

Team Leadership:

Supervise and lead online teams, providing guidance and support

Foster a positive and productive work environment

Conduct regular team meetings to discuss goals, performance, and strategies

Online Operations Management:

Oversee and optimize online processes to ensure efficiency

Monitor and analyze online performance metrics

Implement improvements to enhance overall online operations

Customer Support:

Ensure a high standard of customer service is maintained

Address customer inquiries and concerns promptly

Collaborate with customer support teams to resolve issues effectively

Technology Proficiency:

Stay updated on the latest online platforms and technologies

Provide guidance on the use of digital tools and resources

Troubleshoot and resolve technical issues as they arise

Communication:

Maintain clear and open communication with team members and other departments

Collaborate with marketing and sales teams to align online strategies with overall business objectives

Quality Assurance:

Implement and enforce quality standards for online content and interactions

Conduct regular audits to ensure compliance with company policies

Training and Development:

Identify training needs and facilitate ongoing skill development

Conduct training sessions to enhance the capabilities of the online team

Reporting:

Generate and analyze reports on online performance

Present insights and recommendations to senior management

Please email your full comprehensive CV to resumes@kontak.catsone.com and quote JB4111 in the subject line

For full JD & to apply online https://www.kontak.co.za/vacancies.php

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:

Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.

Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment."

Diploma in Supply Chain OR Warehousing

Proven experience in online supervision or management roles

Strong understanding of online platforms, e-commerce, and digital technologies

Excellent leadership and interpersonal skills

Effective communication and problem-solving abilities

Ability to adapt to changing technologies and industry trends

Familiarity with customer relationship management (CRM) systems is a plus

MUST HAVE at least 2+ years of Previous experience on Fastway, Courier Guy and MDS booking systems

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