Job Description

Online Department Warehouse Supervisor (JB4111)
Sandton Gauteng
R13 000 to R15 000 a month
Permanent

A company that has emerged as a trailblazer in the Direct Response industry, carving a niche primarily in TV and online marketing is looking for an experienced and results-driven Online Department Warehouse Supervisor. As a Warehouse Supervisor (Online Department), you will play a crucial role in overseeing and managing the online operations of the organization. Your primary responsibilities will include supervising online teams, ensuring the smooth functioning of digital processes, and maintaining a high level of customer satisfaction. The ideal candidate should have strong leadership skills, excellent communication abilities, and a comprehensive understanding of online platforms and technologies

Minimum Requirements:
Diploma in Supply Chain OR Warehousing
Proven experience in online supervision or management roles
Strong understanding of online platforms, e-commerce, and digital technologies
Excellent leadership and interpersonal skills
Effective communication and problem-solving abilities
Ability to adapt to changing technologies and industry trends
Familiarity with customer relationship management (CRM) systems is a plus
MUST HAVE at least 2+ years of Previous experience on Fastway, Courier Guy and MDS booking systems

Duties and Responsibilities:
Team Leadership:
Supervise and lead online teams, providing guidance and support
Foster a positive and productive work environment
Conduct regular team meetings to discuss goals, performance, and strategies
Online Operations Management:
Oversee and optimize online processes to ensure efficiency
Monitor and analyze online performance metrics
Implement improvements to enhance overall online operations
Customer Support:
Ensure a high standard of customer service is maintained
Address customer inquiries and concerns promptly
Collaborate with customer support teams to resolve issues effectively
Technology Proficiency:
Stay updated on the latest online platforms and technologies
Provide guidance on the use of digital tools and resources
Troubleshoot and resolve technical issues as they arise
Communication:
Maintain clear and open communication with team members and other departments
Collaborate with marketing and sales teams to align online strategies with overall business objectives
Quality Assurance:
Implement and enforce quality standards for online content and interactions
Conduct regular audits to ensure compliance with company policies
Training and Development:
Identify training needs and facilitate ongoing skill development
Conduct training sessions to enhance the capabilities of the online team
Reporting:
Generate and analyze reports on online performance
Present insights and recommendations to senior management

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
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Recruitment