Job Description

OverviewAre you ready to lead the online presence of one of Africa's leading electronics retailers? iStore is looking for a talented and driven Online Sales Manager to join our team in Nigeria. As the Online Sales Manager, you will be responsible for the end-to-end management of our eCommerce platforms, ensuring a seamless and user-friendly experience for our customers.About the Role

• Platform Management: Oversee the comprehensive management of the iStore website platform in Nigeria, guaranteeing a smooth and intuitive user experience.
• Strategic Collaboration: Partner with the Business Development Manager (BDM) to craft and implement strategies for optimal product presentation, performance, structure, and navigation across all categories.
• Data-Driven Insights: Leverage web analytics and data insights to continually enhance the portals, boosting conversion rates and driving revenue growth.
• Customer Satisfaction: Deliver an outstanding online customer experience by promptly addressing and resolving issues to uphold a high level of service.
• Campaign Execution: Lead and coordinate sales-driving promotional campaigns in partnership with Marketing, Country Managers, and the CEO.
• Market Intelligence: Offer strategic insights into customer and market trends to guide product assortment and identify gaps.
• Fulfillment Coordination: Collaborate closely with BDM, demand planning, and logistics teams to ensure efficient order processing.
• Logistics Optimization: Streamline logistics and reverse logistics operations with each BDM, ensuring timely and cost-effective processes.
• Budget Oversight: Manage the operational budget with precision and strategic foresight.

• Educational Background: Bachelors degree in marketing, digital marketing, business, or related fields.
• Experience: Minimum of 5 years in eCommerce digital sales & marketing, with expertise in platform management.
• Commerce and Finance: A flair for commerce and finance, blending creativity with strategy.
• Communication Skills: Master communicator with excellent interpersonal skills.
• Travel Readiness: Ready to travel locally and internationally as needed.
• Industry Knowledge: Electronics industry knowledge gives you a head start.
• Multitasking: Thrive in high-pressure environments, managing multiple projects efficiently.
• Passion and Drive: Energized by passion, values, and a relentless pursuit of success.
• Creativity: A creative maven, always thinking customer-first.
• Technical Proficiency: Tech-savvy with proficiency in Microsoft Office, MacOS, and iOS.
• eCommerce Platforms: Adept in the arts of Shopify, Magento, WooCommerce, BigCommerce, Salesforce, Six, Volusion, or similar platforms.

• Innovative Environment: Be part of a forward-thinking team that values innovation and creativity.
• Career Growth: Opportunities for professional development and career advancement.
• Impact: Play a key role in shaping the online presence of a leading electronics retailer in Nigeria.
• Dynamic Culture: Work in a dynamic and fast-paced environment where your contributions make a difference.

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